Avaya VoIP Engineer
1872 Consulting
Job Title
Deploy, maintain and upgrade Avaya Voice Communication components primarily in a VMWare environment. Must understand the deployment and configuration of Avaya System Manager, Session Manager, Communication Manager and Aura Messaging platforms. Understanding and working knowledge of deploying components using current virtualization technologies, VMware and Microsoft Hyper-V. Understand LAN configuration and design for supporting remote updates for endpoints. Install, configure and maintain Avaya G650 and G450 gateways. Troubleshooting of endpoints, includes TDM, VOIP, SIP and Clients deployed to Apple and Microsoft Platforms. Troubleshooting carrier issues for both SIP and TDM facilities. Respond to Level 1 thru 3 support tickets and provide timely support to end users and peer IT teams. Work on IT projects and be able to see project from planning stages to completion. Work with new hardware and software technologies and be able to understand and learn said technologies to become a Subject Matter Expert (SME) as needed or delegated by manager. Work with the Technology Operations team to provide data center support as necessary for server technologies. Contributes to identifying new areas of opportunities, techniques and approaches. Demonstrates advanced technical skills within technical specialty. Able to contribute to technology strategies and road maps. Able to contribute to the development of simple financial models and project budgets. Able to coordinate engineering teams in a moderately complex installation. Capable of developing documentation and works plans for a complex solution. Able to develop and execute routine test plans for a point solution. Provides intermediate Level 3 support. Investigates operational or systematic problems and provides resolution using intermediate analytical skills and tools as necessary. Coordinates engineering teams in a matrixed environment. Able to use advanced tools to troubleshoot and diagnose complex issues. Displays ability to manage vendor interactions. Able to execute routine production maturity plans. Able to develop and execute routine capacity and performance plans.
Requirements
3+ years of experience with Avaya voice communications platforms in a virtualized environments, preferably VMWare. Experience deploying voice platforms as a cloud type service.
Nice To Haves
Experience with Windows Server and/or Linux Operating Systems. Experience with network engineering and administration.
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