Network Operations Center (NOC) Technician II

Network Operations Center (NOC) Technician IIThe selected candidate will play a crucial role in monitoring, maintaining, and troubleshooting Vision Net’s carrier and enterprise network infrastructure to ensure continuous, uninterrupted service for our clients.Core Job Duties:Obsessive Customer Service: First call support to Wholesale and Enterprise customers that places the customer’s needs at the center of your performance is a requirement.Network Monitoring & Troubleshooting: Continuously monitor and manage network systems, servers, applications for performance, availability, and security.Incident Management: Identify, document, escalate, and resolve network incidents and outages targeting first call resolution. Perform troubleshooting and root cause analyses.Ticket Management: Process service orders, trouble tickets, work orders and maintenance requests with attention to accuracy and record detail.Network Configuration & Support: Assist in the setup, configuration, and provisioning of network elements (routers, switches, firewalls) and continuous audit of network circuits and equipment to ensure records accuracy.Requirements:Experience: 2+ years of experience in a Network Operations Center or similar role.Technical Skills and Knowledge: Proficiency in network monitoring tools, understanding of networking protocols and technologies (TCP/IP, DNS, DHCP, BGP).Accurately and completely enter and maintain network records and tickets.Implement after hours service migrations and maintenance activities.Knowledge of security monitoring and threat detection tools.A working knowledge of the MS-Office suite and the ability to multi-task between multiple software programs simultaneously.ITSM/ITIL knowledge and certification highly desired.Demonstrated attitude of continuous quality improvementAdhere to all training requirements, company policies and procedures.Required Qualifications:Education: Associate or bachelor’s degree in information technology, Network Engineering, or a related field is required.Certifications: At least (1) relevant certification such as CCNA, JNCIA, JNCIS, MCSE is required.Any combination of the above requirements or equivalent education will be considered.Working Conditions:A 24x7x365 Network Operations Center office environmentFull-time, rotating shifts (weekends, evenings, overnights, holidays).Sitting or standing for extended periods of time.Reasonable accommodation for individuals with disabilities will be made.