Dental Front Office Receptionist

Dental Front Office Receptionist – Join Our Vibrant Family Practice! Location: Carter Family Dentistry – Boise, ID Position Type: Full-Time Schedule: Monday – Friday (Standard daytime operating hours) Pay Rate: $22.00 – $25.00 / hour + Monthly Team Performance Bonus Potential Practice/Department: Front Office About Carter Family Dentistry At Carter Family Dentistry, we believe exceptional oral healthcare begins with a warm, welcoming environment where patients feel like family. Located in Boise, our well-established, highly rated 7-operatory practice has served our community with high-quality general and cosmetic dental care for over three decades. Our clinic combines state-of-the-art dental technology with a tight-knit, collaborative culture. With 3 experienced doctors, 4 hygienists, 3 dental assistants, and a long-standing, supportive team, we take pride in delivering a fun, stress-free work environment where every staff member is valued. Position Overview We are seeking a reliable, organized, and welcoming Dental Front Office Receptionist to serve as the heart of our practice. As the first point of contact for our patients, you will play a crucial role in managing patient flow, scheduling, insurance verification, and billing operations. If you thrive in a fast-paced, collaborative setting with a long-tenured team that loves what they do, this is the perfect opportunity to build a rewarding career with an established practice! Key Responsibilities Patient Care & Reception: Warmly greet patients upon arrival, manage the check-in/check-out process, and maintain an organized front reception area. Answer multi-line phone calls, respond to patient inquiries, and deliver exceptional customer service. Scheduling & Operatory Support: Manage patient scheduling to optimize clinical flow and keep daily doctor and hygiene schedules full. Coordinate follow-up appointments, recall visits, and treatment plan scheduling. Insurance Verification & Billing: Perform insurance eligibility verifications and pre-authorizations prior to scheduled visits. Present treatment estimates, collect co-pays/patient payments at time of service, and process daily billing transactions. Administrative Coordination: Maintain accurate patient records and chart documentation in practice management software. Collaborate closely with clinical staff (doctors, hygienists, assistants) and front office teammates to ensure a seamless patient experience. Qualifications Requirements: Minimum of 1 year of prior Dental Front Office experience (REQUIRED). Foundational knowledge of dental billing, insurance verification, CDT coding, and scheduling workflows. Strong written/verbal communication, interpersonal skills, and customer service mindset. Ability to multitask effectively in a busy 7-operatory practice environment. Preferences: Proficiency with dental practice management software (e.g., Denticon, Dentrix, EagleSoft). Familiarity with major PPO insurance plans and patient financing tools (e.g., CareCredit). Benefits & Compensation Competitive Pay: $22.00 – $25.00 / hour base rate + Monthly Team Performance Bonus Potential. Comprehensive Benefits Package: Medical, Dental, Vision, Paid Time Off (PTO), and Paid Holidays. 401(k) Retirement Plan. Consistent Work Schedule: Full-time Monday through Friday schedule with standard daytime hours and weekends off! Exceptional Culture: Join a fun, supportive team with long-standing staff longevity and a great workplace atmosphere. Apply Today! If you have dental front office experience and are ready to bring your positive energy to a top-rated family practice, we want to hear from you! Please submit your updated resume to be considered for an interview. American Dental Companies