SBA Associate

Overview Responsible for working directly with the Business Banking team and SBA sales and support teams, internal colleagues and clients on a daily basis in handling all areas of operations processes, business loans and SBA loans originations, sales pipeline management, and supporting business banking leadership and SBA leadership in administrative tasks. Expert in providing exemplary colleague and client service and assisting colleagues with any business banking needs. Actively engages in completing all loan originations to ensure inquiries and issues are resolved, analyzes operational needs for enhancement opportunities, and provides accurate and timely responses to colleagues and clients to retain existing profitable clients and deliver a positive colleague experience with SBA. Capable of opening new accounts, conversant in most product capabilities and recommendations, and contributes to PBB, Business Banking and SBA in meeting sales and service objectives. Responsibilities Acts as a champion for clients and colleagues, providing exemplary service and partnering with CNB colleagues across all divisions to support client retention objectives and proactively promotes solutions appropriate to clients. Supports sales colleagues to build and maintain PBB, Business Banking and SBA client relationships, delivering solutions to maintain and grow client relationships and recognizing cross‑selling opportunities to maximize profitability. Interacts in an effective and professional manner with all levels of bank personnel, corporate and bank clients, demonstrating commitment to quality client service. Ensures decisions are consistent with all bank policies and procedures, regulations, and that associated risk is effectively managed. Maintains collaboration with the Small Business Credit (SBC) PBB Credit, Admin support, CLO and sales partners. Complies fully with all bank operational and credit policies and procedures as well as all regulatory requirements (Bank Secrecy Act, Know Your Customer, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.). SBA Specifics Sales Team Support: Ensure loan application packages are complete and accurate prior to loan submission to credit. Enter and submit SBA loan applications through nCino, tracking milestones and ensuring timely progression. Support pre and post‑approval loan activity, coordinating with underwriting, loan administration and closing teams. Collaborate directly with SBA Loan Administrators to facilitate a smooth post‑approval process and deliver timely loan funding. Monitor and manage pipeline activity to help the team meet key performance targets. Assist with scheduling, preparing client‑facing documents and other administrative needs to support sales efforts. Provide proactive communication updates to team members on deal status and outstanding items. Continuously identify and recommend process improvements to streamline the SBA lending process. Administrative Tasks: Process loan originations. Centralized coordinator for CNB sales partners alongside SBA Credit, Loan Administration and CLO. SBA Loan Processing: 3rd party reports. Escrow and title. Payoff demands. Insurance. SBA Required Items: Management support, including sales pipeline conciliation and ongoing management, scorecard tracking support. Operations Management: ongoing development of deals processing. CRA Tracking: ongoing leadership, training and liaison across the BBRA and related job families; responsible for keeping up to date with SBA SOP updates and changes. Onboarding new colleagues for Business Banking and SBA: Assists the Client Officer/Client Manager in coordinating branch operations workflow to ensure exemplary client service and adherence to established policies and procedures. Provides assistance in various positions within every area of the branch operations, including new accounts. Can handle more complex issues. At this level, colleagues have and are further developing branch operations knowledge such as regulations, bank policies and practices. May train and provide guidance to less experienced associates. Typically operates in a moderate to high volume transaction office. Qualifications Required Qualifications: Bachelor's Degree or equivalent. Minimum 3 years of cross‑selling experience. Minimum 3 years of customer service experience. Minimum 3 years of cash handling experience. Intermediate computer experience (e.g., Microsoft Word, Excel, Outlook). Additional Qualifications: Working knowledge of bank operations, policies and procedures and regulatory compliance. General knowledge of bank products and services. Good interpersonal, verbal and written communication skills. Ability to organize and prioritize work. Good problem‑solving skills. Compensation and Benefits Compensation Starting base salary: $78,970 - $126,140 per year. Exact compensation may vary based on skills, experience, and location. This position is eligible for bonus and/or commissions. Benefits and Perks Comprehensive healthcare coverage, including medical, dental, and vision plans, available the first of the month following start date. Generous 401(k) company matching contribution. Career development through tuition reimbursement and other internal upskilling and training resources. Valued time‑away benefits including vacation, sick, and volunteer time. Specialized health and family planning benefits, including fertility benefits and cancer, diabetes, and musculoskeletal support programs. Career mobility support from a dedicated recruitment team. Colleague resource groups to support networking and community engagement. About Us Since day one, we’ve always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs, and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of the Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about our dynamic company culture, visit us at our website. Inclusion and Equal Opportunity Employment City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal‑opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. Careers are accepted on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job. #J-18808-Ljbffr City National Bank