Entry Level Customer Care Rep

Job Description

Job Description

About Us: We’re in the business of making an IMPACT – whether it’s the dead of winter or the peak of summer. Our team of HVAC pros works hard, laughs often, and always delivers. Now we’re searching for a rockstar Customer Care Representative to join the fun. If you can juggle schedules, charm customers, and stay cool under pressure, we’ve got the perfect spot for you.

Job Description: As our Customer Care Dynamo, you’ll wear many hats (not literally – unless that’s your thing). From expertly coordinating technician schedules to being the friendly voice that turns customer frowns upside down, you’ll be the heartbeat of our operation.

Responsibilities:

• Master Scheduler: Tetris-ing technician schedules for maximum efficiency and minimal chaos.
• Customer Whisperer: Answering calls and emails with a friendly, solutions-oriented attitude that leaves customers impressed.
• Crisis Manager: Handling last-minute schedule changes, surprise requests, and the occasional hiccup like a pro.
• Detail Detective: Updating job details, tracking work orders, and ensuring nothing slips through the cracks.
• Communication Wizard: Keeping customers, technicians, and your teammates in the loop so everyone stays happy and informed.
• Team Energizer: Bringing positivity and energy to every interaction, because happy teams = happy customers.

You’ll Thrive Here If You...

• Live for Multitasking: You’re the kind of person who can answer a call, update a schedule, and solve a problem – all before your coffee cools down.
• Are a People Person: You genuinely enjoy helping others and can calm even the crankiest customer.
• Think Fast on Your Feet: You’re resourceful, adaptable, and don’t shy away from a curveball (or ten).
• Love Staying Organized: Details don’t scare you – they’re your superpower.
• EMBRACE TECHNOLOGY : You’re comfortable with dispatch software, scheduling tools, and whatever it takes to get the job done.

Requirements:

• Previous experience in dispatching, customer service, or related field preferred
• Strong communication and interpersonal skills
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Proficiency with computer systems and software applications
• Willingness to undergo drug testing and background checks.

Benefits:

• Competitive pay because your skills deserve it.
• A supportive, fun-loving team that treats you like family.
• Opportunities to grow in your role and beyond.
• Health benefits, paid time off, and other perks to keep you happy and healthy.
• The occasional team lunch, because who doesn’t love food with your work family?

We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and supported. If you’re a scheduling superstar with a passion for customer care, we’d love to hear from you! Apply today and help us keep our customers (and their HVAC systems) cool, calm, and collected.

About us – HVAC EXPERTS is a community that we have created to strive for outstanding customer service, quality work, and most importantly to help our community with their HVAC needs.

We also provide uniform tops , sweaters & also matching earrings.

We have a Dynamic culture here at HVAC EXPERTS.

Our community is our family. We would love for you to join our Community

Local owned company looking for individuals who enjoy learning and want to be a part of a winning team! We work hard to make it a place people enjoy coming to work for!

Company Description

Local owned company looking for individuals who enjoy learning and want to be a part of a winning team! We work hard to make it a place people enjoy coming to work for!