Associate Director, US Oncology, Treatment Site Operations Coordinator (TSOC) Lead

Key Responsibilities Build, lead, and develop the Treatment Site Operations Coordinator (TSOC) organization, establishing team structure, performance expectations, ways of working, and capabilities required to support launch readiness and future scale. Lead centralized operational coordination across the treatment journey, ensuring effective communication and alignment among treatment sites, Treatment Site Leads (TSLs), manufacturers, sequencing providers, pathology laboratories, distributors, alliance stakeholders, and internal teams. Oversee the centralized case management capability, including active patient case coordination, operational escalations, cross-functional stakeholders, and ensuring timely communication and resolution of issues that may impact treatment completion. Establish and manage operational escalation processes, proactively identifying, triaging, escalating, and resolving operational issues that may impact customer experience, treatment completion, or therapy delivery timelines. Drive visibility and transparency across the treatment ecosystem, providing timely status updates, operational communications, and stakeholder coordination throughout the treatment journey. Partner with the Individualized Therapy Operations team, Treatment Site Strategy team, TSL leadership, Patient Support, and IT to identify and resolve operational barriers, improve stakeholder experiences, and drive continuous improvement across the treatment journey. Establish and monitor operational service standards, performance expectations, and response timelines for the TSOC organization to ensure consistent execution and a high-quality treatment site experience. Lead continuous improvement initiatives focused on operational efficiency, treatment site experience, execution consistency, and treatment completion, incorporating customer feedback and operational insights to improve future performance. Education Bachelor's degree or equivalent (BA/BS) MBA or equivalent preferred. Required Experience and Skills Minimum of 5 years of experience in pharmaceutical, biotechnology, healthcare, or related industries, including experience supporting treatment operations, patient operations, customer operations, treatment site operations, commercial operations, or other cross-functional operational functions. Experience leading customer-facing operations, patient services, hub services, or customer support organizations, with a strong understanding of customer experience and operational issue resolution. Demonstrated experience coordinating activities across multiple internal teams and external stakeholders in a highly matrixed environment. Proven ability to manage operational escalations, resolve complex issues, and drive alignment across different stakeholder groups. Strong operational execution, organizational, and project management skills, with the ability to manage multiple priorities simultaneously. Experience establishing operational processes, workflows, service standards, and performance expectations that support consistent execution and customer experience. Exceptional communication and stakeholder management skills, with the ability to effectively communicate across field teams, treatment sites, alliance stakeholders, vendors, and leadership teams. Experience leading and developing high-performing teams while fostering a culture of accountability, collaboration, customer focus, and operational excellence. Preferred Skills Experience supporting the commercialization of complex therapies, including, cell therapy, gene therapy, radioligand therapy, or other highly coordinated treatment models. Experience working directly with treatment sites, hospitals, academic medical centers, community oncology practices, or integrated delivery networks. Experience with treatment journey orchestration platforms, workflow technologies, customer support systems, case management platforms, or operational control towers. Required Skills Adaptability Adaptability BuildMaster Business Alignment Clinical Development Clinical Research Communication Communication Management Competency Management Customer Engagement Customer Feedback Customer Insights Customer Management Direct Marketing External Partners Market Development Marketing Program Management Market Research Operational Architecture Operations Management People Leadership Performance Evaluation Management Pricing Strategies Product Launch Support Product Management {+ 9 more} San Francisco Residents Only We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance Los Angeles Residents Only We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance US and Puerto Rico Residents Only Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights EEOC GINA Supplement We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively. Learn more about your rights, including under California, Colorado and other US State Acts Job Posting End Date Job Posting End Date: 09/26/2026 *A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date. Salaries & Benefits The salary range for this role is $156,900.00 - $247,000.00. The employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. Company Overview Our company is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where we have codified our legacy for over a century. Our success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare. #J-18808-Ljbffr MSD Malaysia