Seasonal Experienced Boot Fitter II

Experienced Boot Fitter

To make life better by building community and igniting the adventurous spirit that lives within us all. Evo is leading multi-channel retail brand that stands at the intersection of community, commerce, action sports and the outdoor lifestyle. This is personified by a distinctly curated product assortment and a creative approach to crafting highly differentiated customer experiences. We define success differently than most. Balancing our goals of building an iconic brand and business, creating an extraordinary place and path for our employees and leveraging our success to give back, helping to empower underprivileged children is paramount to evos success. We have a passion for community, sports and lifestyle, and a collective hunger when it comes to building a great company together.

The Experienced Boot Fitter is the technical authority in the boot lab, handling the most complex fit problems and delivering premium 1:1 Signature Fit appointments. In addition to the full evo Boot Fit process, this role performs advanced shell and liner work, builds and fits custom footbeds, and resolves fits that other team members escalate.

The Experienced Boot Fitter delivers evo's guest promise: comfort, control, and confidence, and the best fitting ski or snowboard boot, guaranteed.

The perks include sick leave, 40 hours volunteer paid time off, employee discount and access to pro deals on most the products we sell, time together outside, volunteer activities, community events, ride days and annual retreat, pay ranging from $22.00 to $26.00/hr, and a duration from mid November to mid February (with the possibility to extend).

Scheduling requirements include a seasonal position with weekend and holiday scheduling requirements. Weekend availability is required, as well as the ability to work during peak holiday periods including Black Friday and the weeks leading up to and following Christmas. Shifts may include mornings, evenings, weekends, and holidays.

The opportunity includes building genuine connections with customers during premium 1:1 appointments, booked appointments, and walk-up interactions, delivering the evo Boot Fit process end to end, owning premium 1:1 Signature Fit appointments, serving as the escalation point for fits other team members cannot resolve, performing advanced boot work, building and fitting custom footbeds, assisting customers in selecting appropriate ski and snowboard equipment, presenting optional upgrade packages and a la carte options, scheduling and completing follow-up appointments and warranty-related fit adjustments, owning the boot lab, providing training, development, and support to other boot fitters, participating in and helping lead training sessions and clinics, offering additional assistance as a retail associate, consistently providing exceptional customer service, actively participating as a representative of the company at events and volunteer opportunities in the local community, and other duties as assigned.

The must haves include demonstrated ability to independently assess fit needs, select appropriate boots, construct custom footbeds, perform advanced shell and liner modifications, and resolve complex fit concerns, knowledge of foot anatomy, functional mobility and stance as they relate to boot fit and performance, confidence using boot lab equipment safely, ability to explain technical concepts clearly and coach teammates with patience and constructive feedback, a welcoming, patient approach to guest service and the ability to listen before recommending a solution, attention to detail, sound judgment and a commitment to quality work, ability to work independently and collaborate with teammates, ability to stay organized and communicate clearly in a busy retail environment, with comfort using appointment booking, customer record and point of sale tools, availability for scheduled shifts during peak season, including weekends and holidays, and for occasional local travel to training, clinics and community events where required, and embodies, honors, and lives our core values: The Great 8.

At evo, we are working to build and nurture a culture where equity, inclusivity, and compassion are inherent to how we operate and evolve. We recognize and value the uniqueness of each individual's experiences and understand the power in the diversity of ideas and opinions. Guided by our values and mission to promote more inclusive outdoor spaces, we are working to develop a team that is equally representative of the community we hope to build. We are committed to providing the space, support, and resources necessary for each individual to feel heard and valued.