IS Services & Support Engineer (Louisiana)

Dallas Main

Monroe LA 71209 USA

Minimum Years Experience:

Travel Involved:

Regular

Experienced

Education:

Information Services

Salaried Non-Exempt

If you picture yourself doing great things that make a difference in the lives of others Turner is the place to be. Turner Construction is an industry-leading commercial construction general contractor with a 120-year history spanning iconic projects around the globe including 10 of the worlds 100 tallest buildings.

Position Description:Assist with and provide support and services of Information System (IS) technologies and end-user related issues at locally regionally and/or enterprise level. Liaise with IS team at local office and project site locations to assist with planning coordination and deploying IS technology implementations.

Essential Duties & Key Responsibilities:

• Assist with troubleshooting supporting and resolving end-user issues related to Information Services (IS) voice data applications hardware software workstation configuration network and technology systems. Document issues in ticketing system and provide timely status updates and final resolutions to end-users.
• Understand follow and apply IS policies procedures security and standards relating to infrastructure systems components applications and services.
• Escalate Turner IS security compliance and standards matters to supervisor and educate end-users on IS policies procedures Turner tools and best practices.
• Adopt IS lean tools to plan schedule and perform work activities and to communicate status with supervisor and team.
• Maintain updated documentation of assigned requests within ticket management system.
• Support development of knowledge-based articles based on ticket resolutions as applicable.
• With authorization procure hardware software and cellular services from equipment vendors and provision and configure as assigned. Track allocation of equipment.
• Support and inform end-users technology requests and identify appropriate options based on hardware software or system functional specifications relevant to IS standards and operational tools.
• Support development tracking and maintenance of timely documentation of local technology infrastructure including inventories of hardware and applications of desktop computers.
• Support recovery from disaster or failure of equipment identified during daily system backups of local server and other mission critical business unit infrastructure.
• As directed assist with and complete data migrations archive data and manage data user permissions.
• As directed assist with implementing projects following Turner IS methodology for change management including scope schedule and budget.
• Apply basic continuous improvement concepts and practices to work efficiently enhance programs coordinate and reduce waste.
• As requested provide information for briefings at IS management meetings.
• Other activities duties and responsibilities as assigned.

#LI-CH2

Qualifications:

• Minimum of 3 years of related experience and in pursuit of or with Bachelors Degree from accredited degree program in Information Services Computer Science Operations Management or related field of study or with current Information Technology (IT) certifications such as A Network or MCP or with equivalent combination of education experience and training
• Ticket management system experience
• Basic desktop and systems support and troubleshooting knowledge
• Basic knowledge of Windows Server Administration and Active Directory
• Familiar with installation and deployment of Windows 10 and 11 operating systems
• Proficient computer skills and familiar with Microsoft Office 2016 Office 365 SharePoint OneDrive two-factor authentication data migrations and Mobile Device Management applications
• Basic knowledge of telephone equipment VOIP LAN/WAN peripheral network devices and cellular phone operating systems
• Familiar with supporting multi-function printers and scanners
• Basic knowledge of malware spyware anti-virus software
• Basic experience using continuous improvement principles and concepts
• Professional and clear verbal and written communication skills
• Able to work independently with direction and supervision and in team environment

  Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is frequently required to sit use hands to finger handle or feel objects tools or controls; and reach with hands talk and hear. The employee frequently views a computer monitor and frequently uses a computer keyboard. Specific vision abilities required by this job include close vision peripheral vision depth perception and the ability to adjust focus. Performance of the required duties may require physical ability to climb permanent and temporary stairs passenger use of construction personnel hoists ability to climb ladders and negotiate work areas under construction. While performing the duties of this job the employee is frequently required to sit climb balance stoop kneel crouch crawl use hands to finger handle or feel objects tools or controls and reach with hands talk and hear. The employee is regularly required to be mobile and the employee occasionally travels both short and long distances via a variety of conveyances. The employee occasionally performs work on-site at construction work sites office locations and/or off-site venues. The employee must regularly lift and/or move up to 15 pounds and occasionally lift and/or move up to 50 pounds.

  Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee regularly works in an office or remote setting. The noise in the work environment is usually quiet to moderate in an office setting. While performing the duties of this job the employee occasionally works at construction work sites where the employee is exposed to moving mechanical parts high precarious places fumes or airborne particles outside weather conditions and risk of electrical shock. The noise in the work environment is usually moderate to loud. The employee is required to work in compliance with company safety policies procedures and applicable laws.

Turner is an Equal Opportunity Employer - race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or other characteristics protected by applicable law.

Required Experience:

IC