Medical Office Assistant

Job Description Job Description Responsible for greeting patients, answering the telephone, entering and updating patient demographic information, scheduling appointments, verifying insurance, and providing quality customer service to patients. The duties include: * Patient relationships: interacts with patients and employees in a respectful manner consistent with the mission and values of CareSouth Carolina. Measure(s): patient loyalty. * Reception and Greeting: Perform the reception and greeting of patients and other guests in a professional, respectful, and compassionate manner consistent with the mission and values of CareSouth Carolina. Measure(s): Patient loyalty * Answering Phones: Answer, route, take messages, and as necessary handle phone calls promptly and courteously in accordance with CareSouth Carolina procedures. Measure(s): Efficiency-Patient show rate * Patient Regulation: Perform the patient registration process, including collecting necessary patient payor information, patient demographics, ensuring that the data is placed in ECW in a timely, accurate, and complete manner as well as printing the super bill consistent with existing CareSouth procedures. Measure(s) site collections per day, demographic sheet, completion reliability audit, sliding fee * Appointment scheduling/rescheduling/recalls: scheduling, rescheduling, and recall appointments for patients in accordance with existing CareSouth Carolina procedures. Measure(s): Access- third next available appointment, efficiency- patient show rate * Daily deposit slip (cash): handling and managing cash for patient care services. This includes reconciliation processes consistent with existing CareSouth Carolina procedures. Measure(s): Occurrence reporting. * Requests medical records from the hospital or other medical facilities as needed. * Sorts and distributes faxes * Picks up mail from the post office or mailbox and distributes. * Makes deposits for medical and/or pharmacy at the