Technical Support Engineer - SaaS, Cross‑Functional Impact, Bonus
$56.9k - $105.7kCensis
Censis is seeking a Technical Support Engineer to troubleshoot and close tier II support tickets. This role involves technical troubleshooting, system maintenance, and effective customer engagement. You will collaborate with Tier I, DevOps, and service teams to improve customer impact. Successful candidates will demonstrate analytical problem-solving skills and document knowledge efficiently. Preferred qualifications include customer support experience and proficiency in SaaS tools like Zendesk and SalesForce. The salary range for this position is $56,900 - $105,700. #J-18808-Ljbffr Censis
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Technical Support Engineer - SaaS, Cross‑Functional Impact, Bonus in New York, NY vacancy
$79.47k - $105.96k
...connected world. Your Impact We are seeking a Technical Support Engineer (Tier 2+) to support... ...customers, partners, and cross-functional teams across... ...and maintain a complex SaaS infrastructure while adhering... ...is made up of base pay, bonus, and stock awards. The...BonusWork experience placementWork at officeAxon US Corp
New York, NY3 days ago$35 - $50 per hour
...opportunity to make a visible impact. If you want to grow... ...career. As a Technical Support Engineer on our Premium... ..., and collaborate cross-functionally with engineering, product... ...roles. ~ B2B SaaS, technology companies... ...incentive compensation, bonus, equity, and...BonusHourly payFull timeRemote workWork from homeFlexible hoursGong.io
New York, NY1 day ago$245k - $321.3k
...across every function who are energized... ...your impact. We look for low... ...RVP, Priority Support Engineering reports into the... .../ designated technical advisory organizations... ..., data, or SaaS company (e.g.,... ...closely with cross-functional teams... ...Snowflake's bonus and equity plan...BonusFlexible hoursShift workSnowflake Computing
New York, NY14 hours ago$90k - $110k
...Technical Customer Support Engineer Tier 3 At UVeye, we're on a mission... ...integration issues impacting UVeye's inspection... ...cause analysis, and cross-functional collaboration with... ..., ideally within a SaaS, IoT, or hardware/software... ...does not include bonuses/incentives or other...BonusWork at officeLocal areaDrive Tlv
Teaneck, NJ1 day ago$90k - $125k
...Technical Support Engineer Sigma is growing rapidly, and our Technical Support... .... Collaborate with cross-functional groups — backend, frontend... ...Engineering) at a cloud or SaaS provider. ~ SQL proficiency... ...is eligible for an annual bonus, stock options, as well as...BonusFull timeWork experience placementWork at officeFlexible hoursSigma Computing
New York, NY1 day ago$105k - $115k
...provides guidance, support and treatment... ...making an impact on the health... ...About Pelago Engineering: Our engineering... ...and results Cross-functional by default: Engineers... ...management, SaaS administration... ...about our technical decisions,... ...including incentive bonus program, stock...BonusFull timeWork at officeFlexible hours3 days per weekPelago
New York, NY2 days ago$75k - $90k
Technical Customer Support Engineer, Tier 2 - West Cost California Full-time Departments... ...department, working cross-functionally to assist with the installation... ...and how you’ll make an impact: Assist in the... ...listed does not include bonuses/incentives or other forms...BonusFull time$165k - $242k
...CoreWeave, that impact is amplified across... ...What You'll Do Support is a deep part... .... As Manager, Technical Support Engineering, you'll lead a team... ...Partner cross-functionally with Engineering... ...team, ideally in a SaaS or AI/ML environment... ...a discretionary bonus, equity awards,...BonusPermanent employmentFull timeTemporary workCasual workWork at officeFlexible hoursShift work$375k
...Cross-Functional Vice President At Portage Point Partners (Portage Point... ...being rewarded for driving impact. Backed by New Mountain... ...and services, the XFn team supports clients throughout every stage... ...cash compensation (base plus bonus) that the firm reasonably expects...BonusInterim roleWork at officeRelocationPortage Point Partners
New York, NY3 days ago$122k - $163k
...performance with deep technical expertise to... ...experience. This team supports the... ...internal and customer engineering teams, offering valuable... ...issues that impact high-profile, mission... ...with cross-functional teams to refine workflows... ...a discretionary bonus, equity awards, and...BonusPermanent employmentTemporary workWork experience placementCasual workWork at officeRemote workWorldwideFlexible hoursShift workCoreWeave
New York, NY25 days ago$68k - $175k
...Vice President, Cross-Functional Relationship Management and Business Development... ...this role, you'll make an impact in the following ways:... ...to meet or exceed target. Support Client Responsible Officer (... ...earnings, discretionary bonuses, short and long-term incentive...BonusTemporary workWorldwideFlexible hoursBNY
New York, NY14 hours ago$137k - $205.6k
...Technical Support Engineer New York City; San Francisco Bay Area About Us... ...our APIs and utilizing our functionality. Troubleshoot any issues... ...with using our product. Impact You'll Have Through your... ...problems Bonus Points Experience as...BonusWork experience placementMetronome LLC
New York, NY14 hours ago$210k - $250k
...Support Engineer San Francisco, CA | New York City... ...AI as the technical support voice on... ...Product with the impact data and detail needed... ...Support Engineer function — runbooks, escalation... ...and technical SaaS products, and can... .../sales bonuses target and annual...BonusWork at officeVisa sponsorshipFlexible hoursAnthropic
New York, NY8 days ago$116k - $145k
...Collibra’s Customer Support team Collibra is... ...Customer Support Engineer II to identify code... ...unclear functional requirements. You... ...role, ideally in a SaaS environment Analytical... ...Collaborative - we work cross functionally with... ..., including bonus potential, equity...BonusWork experience placementWork at officeFlexible hours2 days per weekCollibra
New York, NY2 days ago$95k - $143k
...to customers and partners. As a Technical Support Engineer , you will provide enterprise-level... ...s customers. The team also partners cross-functionally with Product and Engineering to advocate... ...$143,000 base salary (inclusive of bonus or commission) By applying for...BonusWork at officeHome officeFlexible hoursAMPLITUDE
New York, NY1 day ago- ...operate. As a senior support engineer, your top... ...developer personas and technical users succeed... ...enterprise support function, handling intricate... ...to drive impactful value across our... ...an enterprise B2B SaaS organization Demonstrate... ...and LLMs (a huge bonus) and Own the...BonusFull timeWork at officeLocal areaFlexible hours
Writer Corporation
New York, NY1 day ago $103k - $129k
...Technical Support Engineer (Payroll) We're looking for a Technical Support Engineer... ...scenarios, resolve issues impacting pay accuracy, and... ...platforms, HRIS systems, or HR SaaS applications. ~ Strong understanding... ...referral program - $2,500 bonus for each successful...BonusTemporary workCurrently hiringWork at officeRemote workWork from homeHome officeWeekend workHi Bob Limited
New York, NY3 days ago$83k - $132k
...Bare Metal Support Engineer Livingston, NJ / New York, NY / Sunnyvale... ...performance with deep technical expertise to accelerate breakthroughs... ...improvements across cross-functional environments and teams within... ...includes a discretionary bonus, equity awards, and a comprehensive...BonusPermanent employmentTemporary workCasual workWork at officeRemote workFlexible hoursShift workCoreWeave
New York, NY1 day ago- ...growth experts, and engineers rethinking human-computer... ..., and real-world impact. We're grown our revenue... ...We're looking for a Technical Support Engineer who doesn't... ...Collaborate cross-functionally with security, compliance... ...tools Background in Saas, developer tools, or...Immediate startShift work
Wispr Flow
New York, NY14 hours ago $95k - $143k
About the Role & Team Technical Support Engineer - You will provide enterprise‑level support to Amplitude... ...processes. You will also partner cross‑functionally with Product and Engineering to... ...$95,000-$143,000 base (inclusive of bonus or commission). EEO Statement Amplitude...BonusWork at officeHome officeFlexible hours- ...performance Collaborate with cross-functional teams to design... ...Bachelor's degree in Software Engineering, Computer Science, or related technical field Strong... ...integrity. Two discretionary bonus awards a year. A range... ...activities, as well as Social Impact volunteering days....BonusLocal areaFlexible hours
$30 - $40 per hour
...every 5 years + Anniversary Bonus each year $500 stipend for... ...Vultr Vultr is seeking a Technical Support Engineer to join our Technical Support... ...and incidents, assessing impact, performing advanced troubleshooting... ...practices for the support function Participate in a 24/7 team...BonusHourly payWork at officeImmediate startRemote workFlexible hoursShift work$90k - $110k
...representing "Engineering, Consulting and... ...Canada. Their cross-disciplinary team... ...integration that support Finance,... ...other business functions, innovation, and... ...hosted in Azure or SaaS environments.... ...systems. Assuming technical ownership on... ...and $110,000 + bonus for full-time...BonusFull timeTemporary workLocal areaRemote workFlexible hoursDB E.C.O. North America
New York, NY1 day ago$80k - $100k
Verana Health is seeking a Technical Support Engineer to join their NYC team. In this hybrid position... ...resolve client issues, improve platform functionality, and collaborate with multiple teams.... ...2+ years of support experience in a SaaS environment, proficiency in web...- ...Product, Marketing, and Supply Chain. This pivotal role focuses on cross-functional planning and governance, ensuring effective product decisions... ...communication skills. Amplify offers competitive salaries, bonuses, and comprehensive benefits. #J-18808-Ljbffr Amplify...Bonus
$109.2k
...operational efficiency across vital functions. The successful candidate will... ...critical initiatives, conduct cross-functional analyses, and implement AI solutions to support decision-making. This fully... ...a base salary of $109,200 plus bonuses and benefits in a mission-driven...BonusRemote job- ...Member of Technical Staff - IT Engineer Reflection AI is looking... ...1 and tier 2 support, defining IT... ...improve the IT function across the board... ...attestation Manage SaaS platforms and... ...devices (Linux is a bonus) Expertise in... ...to do the most impactful work of your...BonusWork at officeRelocation package
Reflection AI
New York, NY14 hours ago $90k - $150k
Team8- Cyber Startup Technical Support Engineer Description Salary range: 90,00... ...looking for a hands on, high impact Customer Operations /... ...escalations across distributed SaaS environments, operating at... ...processes and working cross functionally with Product and R&D. Analytical...Remote workMonday to Friday$162k - $186k
...in Community Support is the team responsible... ...a step-function change for our... ...concepts into impactful realities. A... ...problems Work cross-functionally... ...design, and other engineering counterparts... ...or a related technical field — or equivalent... ...eligible for bonus, equity,...BonusWork experience placementCasual workLive inWork at officeRemote work$111k - $180k
...Murex Production Support Engineer - Equity Derivatives... ...Senior Murex Technical Production Support... ...including triage, impact assessment, root... ...analysis. Coordinate functional and technical... ...of sophisticated cross-asset products... ...a discretionary bonus. #LI-Hybrid...BonusWork at officeLocal areaRemote workWorldwideMizuho Bank Ltd
New York, NY4 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Technical Support Engineer - SaaS, Cross‑Functional Impact, Bonus. Be the first to apply!
Related searches
- IT software developer New York, NY
- junior application support engineer New York, NY
- support engineer New York, NY
- IT developer New York, NY
- IT data engineer New York, NY
- technical support engineer New York, NY
- lab support engineer New York, NY
- IT support engineer New York, NY
- IT software engineer New York, NY
- customer support engineer New York, NY