IVR QA Analyst

IVR QA Analyst

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Job Description

Years of Experience: 3 or more years of experience as testing consultant with emphasis on IVR, telecommunications and contact center testing. Experience leading projects to completion. Candidate MUST possess excellent communication skills and be a self-starter.

The IVR QA Analyst will align with the process & frameworks and leverage templates & tools to perform all aspects of the Software Testing Life Cycle, including analyzing requirements, creating test cases, conditions and scripts, creating and managing test data, test execution and defect management processes. The QA Analyst is responsible for ensuring on time and on budget completion of all scheduled tasks and that all test artifacts meet strenuous standards. Daily tasks for the QA Analyst may include:

• Communicate and interact with the business planning and development teams during the requirements development process
• Create scenarios to meet the validation of acceptance criteria of customer requirements.
• Performing all system test related activities in support of the business requirements for the provision of new and updated systems.
• Performing smoke, functional, end to end and integration testing
• Attend meetings comprising business and/or technical representatives to cover test-dependent activities such as requirement verification and prioritization, test scenario identification and general test schedule matters.
• Ensure that test scenarios and scripts are prepared utilizing standard templates and adheres to quality standards and guidelines
• Ensure complete scope of test coverage
• Create, execute and ensure test results are accurate for assigned work products
• Participate in defect management activities through identifying, logging and re-testing
• Support and assist business users regarding the test planning, testing activity, and test results analysis for UAT.
• Ensure that tasks are completed on time and within budget
• Escalate issues and risks early and appropriately to test lead
• Support other test team members and associated IT and Business resources as appropriate to the implementation of testing related activities.
• Carry out other tasks as needed

Qualifications

• Working Experience in a formal SDLC/STLC process and testing methodologies; and adherence to good testing practices
• Expertise in planning, designing and execution of complex testing solutions including Functional, Regression, and End to End testing
• Proficiency in ID'ing Test Scenarios, Creating and update Test cases, Test data, Executing test cases, Logging & Tracking Defects
• Ability to effectively communicate with QA Analysts, Test Leads, Developers and BA's
• Must have previous IVR and interface testing experience, including skills based routing testing.
• Bachelor's Degree in IT, or Business – required
• Excel and Rational Experience
• QA Certification
• Excellent written and verbal communication skills

Additional Information

All your information will be kept confidential according to EEO guidelines.