Performance Ambassador (September - January)

Job Description

Job Description

The Role

The Performance Ambassador is a part-time, temporary role for customer service-oriented actors interested in bringing science to life! You will rehearse and perform scripted material in costume for the Power of Poisons exhibit at Liberty Science Center, engaging guests of all ages, with a heavy focus on children 3-13. When not performing, you will assist frontline staff with end-to-end guest care, crowd management, presenting LSC offerings, and overseeing the safety of public spaces.

Performance Ambassadors report to the Guest Engagement management team and are expected to be engaged participants in the broader LSC work community.

What You’ll Bring
You have a theatrical personality and love entertaining others. Charismatic, energetic, and friendly, your customer-service focus and positivity drive our goal to continuously improve what our guests experience at Liberty Science Center. Along with your customer service expertise, you: 

• Enjoy speaking in public and getting to know our guests

• Have performance abilities

• Take initiative and are quick to solve problems and offer creative solutions 

• Work well within a team-based setting 

• Possess strong judgment- you make decisions that keep the guest experience in mind and know when it is appropriate to refer to a supervisor 

• Uphold a consistently high level of enthusiasm and energy, whether it is a busy or slow day 

• Thrive in an ever-changing, high-energy environment and demonstrate flexibility by following directions and adjusting to changing policies and procedures 

• Love to have a good time! You are ready to play and interact with guests of all ages (heavy focus on children 3-13)

What You’ll Do 
Below is an overview of your essential functions. Please note this is not an exhaustive list as new responsibilities can be added as business needs demand.

Key Responsibilities

• Perform scripted material in costume, facilitating diverse audience participation and engaging guests with science topics
• Provide high-quality customer service, including ticketing assistance, resolving guest concerns, and presenting accurate knowledge of LSC offerings
• Manage large crowds and queues efficiently and oversee the condition and safety of all public areas
• Arrive on time for all scheduled performances, having all props and set pieces in place prior to each show

Demonstrate Professionalism, Reliability, and Mentorship

• Represent the LSC brand positively at all times by avoid participation in workplace gossip onsite and offsite, treating your colleagues with respect at all time, and being well groomed

• Contribute to a positive team-based workplace culture that embraces and advances team goals through peer coaching and modeling

• Follow all LSC and departmental policies and procedures

• Follow all safety and cleanliness protocols and assist with cleaning duties when assigned

• Assist in training new hires to the highest of service standards 

• Assist with special events and programming as needed 

Preferred Qualifications & Experience 

• Theatrical, charismatic, energetic, and friendly personality with a strong customer-service focus

• Performance abilities/acting experience and comfort with public speaking and audience facilitation

• Demonstrated initiative, strong judgment, and creative problem-solving skills

• Strong teaming and collaboration abilities, including strong communication and de-escalation skills

• Ability to work in a high-energy, fast-paced, and crowded environment.

• Minimum High School Diploma or GED

Schedule, Location, Classification, & Compensation

• Temporary position running September through January

• Must be available to work Wednesday through Sunday at Liberty Science Center in Jersey City, NJ

• Compensation is $18.50 per hour and includes paid sick time and perks such as LSC Membership and discounts at the LSC store and Cosmic Cafe.

Physical/Environmental Demands 
The physical and environmental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals to perform the essential functions. 
The Performance Ambassador role will require working with guests of all ages, often standing for extended periods while performing. The performance ambassador should be comfortable with large crowds, high levels of noise, and extensive public speaking. The position requires the ability to navigate LSC on concrete floors and