VP, Call Center Operations
$200k - $400kCentury Group
Century Group is partnering with a client who is seeking a VP, Call Center Operations to join their team. Exact compensation may vary based on skills, experience, and location. Expected starting base salary $200,000 to $400,000 per year.
Job Responsibilities:- Evaluate call center operations, set operational and performance standards for agents and leadership.
- Analyze our customer data and feedback to enhance satisfaction and experience.
- Monitor key performance metrics such as handle time, first-call resolution, and customer satisfaction using real-time dashboards.
- Collaborate with business and technical teams to develop and implement customer engagement initiatives and call center systems.
- Assess emerging technologies, such as AI-driven chatbots, speech analytics, and omnichannel solutions, to enhance customer interactions.
- Collaborates with QA and management teams to enforce script guidelines and compliance. Identify and deploy coachable opportunities.
- Offers a key voice for a comprehensive training program aligned with business objectives and addresses training gaps.
Qualifications:
- Bachelor's degree in business administration, Operations Management, or a related field.
- 10+ years' experience managing Contact Centers (omni channel solutions and implementation experience preferred).
- Demonstrated success as a Contact Center executive with experience in call metrics.
- Flexibility to conduct international business travel in support of our global operations.
- Masterful analytical skills to ensure data is the driver of all business decisions.
Experience:
- Offer experience working in a BPO environment, managing multiple vendor partners.
- Have knowledge of customer relationship management (CRM) systems and techniques.
- Offer expert computer skills and advanced working knowledge of PowerPoint, Excel, Word, MS Outlook
- Have experience managing global teams, across multiple cultures and languages.
- Have excellent resource (people, time, tasks) management skills.
- Lead with excellence with the ability to motivate and mentor teams.
REF # 48346
#LI-POST
#ZR
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the VP, Call Center Operations in Los Angeles, CA vacancy
$230k - $250k
...experience. Inter-Con remains 100% family owned and managed and operates as the industry leader in the field of customized, high-... ...service-based industries such as staffing, hospitality, healthcare, call center, or similar environments. ~ Experience with complex payroll...OperationsHourly payInter-Con Security
Pasadena, CA1 day ago$225k - $250k
...is the role for you. Job Scope: Reporting to the CFO, the VP FP&A will lead and elevate Panavision’s global FP&A function at... ...cash flow effectively, ensuring adequate liquidity for day-to-day operations and working capital requirements. Prepare weekly/monthly cash...OperationsPanavision
Los Angeles, CA9 days ago- ...collaborative and dynamic environment where your contributions as a VP, BSA Officer will be recognized? If the answer is yes, apply to... ...Key Accountabilities? This position is responsible to oversee operations of the Bank's BSA Compliance Program. Ensures the program...OperationsWork experience placementWork at officeLocal areaFlexible hours
Mission Valley Bank
Burbank, CAa month ago - ...Skydance's video game development businesses. This role will partner closely with studio heads, business development, production operations, corporate finance, technology, and IT/security leadership to enable business objectives and ensure legal compliance. The Vice President...OperationsFull timeWork at office
Paramount Global Services
Los Angeles, CA1 day ago - ...VP/SVP, Client Administration Job Location(s) US-CA-Los Angeles Job ID 2026-2233 Category Client... ...to account data governance, process improvements and operational continuity. This role requires a solid understanding of the asset...OperationsFull timeWork at officeRemote work
The TCW Group
Los Angeles, CA11 hours ago $230.3k - $374.1k
...VP, ESPN DTC At ESPN, we are shaping the future of sports storytelling and fan connection... ...that expertise into actionable strategy, operational excellence, and long-term business growth... ...direct-to-consumer space. Serve as a center of expertise and credibility for modern...OperationsShift workWalt Disney Company
Los Angeles, CA18 hours ago$144.75k
...negotiation skills ~ Practical experience with on-site event marketing operations and logistics ~ Practical experience or interaction with... ...in MS Office Suite How we work: WME Group is at the center of sports, media, entertainment, and fashion and is a largely...OperationsContract workTemporary workLocal area160over90
Los Angeles, CA11 hours ago$155k - $200k
...starting base salary of $155,000 to $200,000 per year. Job Responsibilities: Lead the overall strategy and daily operations for employee benefit programs including health welfare leave and wellness offerings. Design and update benefit policies procedures...OperationsWork at officeLocal areaCentury Group
Pasadena, CA3 days ago$200k
...VP of Debt & Equity Platforms LOCATION: Greater Los Angeles (on-site 5 days/week in Century City or El Segundo) COMPENSATION... ..., ensuring smooth integration between systems while enhancing operational efficiency. Key Responsibilities Lead the...Operations1872 Consulting
Los Angeles, CA4 days ago$235.07k - $293.84k
...Vice President, Operational Excellence If you are as passionate about helping those in need... ..., goes beyond just a job; it's a calling that drives us forward every day. Job... ...Excellence, is responsible for leading a Center of Expertise (COE) in process design, development...OperationsFlexible hoursAltaMed
Los Angeles, CA3 days ago$225k - $275k
...partner closely with studio heads, business development, production operations, corporate finance, technology, and IT/security leadership to... ...your disability. You can request reasonable accommodations by calling 212.846.5500 or by sending an email to paramountaccommodations...OperationsWork at officeWorldwideParamount Unified School District
Los Angeles, CA11 hours ago$247k - $300k
...of creators to imagine and develop culturally significant content, while building an organization that thrives on creative ideas, operational expertise and strategic thinking. JOB DESCRIPTION FOX is seeking a Vice President, Data Architecture & Platforms to lead...OperationsLocal areaFox
Los Angeles, CA1 day ago$200k - $275k
...VP Of Digital Clean luxury. Better for you. At Everlane, we believe luxury should be as effortless as it is conscious. We partner... ...site experience, site merchandising, site production, and operations through digital transformation, innovation, and customer-centric...OperationsFull timeWork at officeShift workEverlane
Los Angeles, CA11 hours ago$280k - $310k
...founded in 2008 and are headquartered in Santa Monica, California, operating in over 19 markets across North America, Europe, Japan, and... ...who can balance risk management with commercial enablement. The VP, Legal will directly engage in complex commercial negotiations,...OperationsContract workGumGum
Santa Monica, CA11 hours ago$190k - $215k
...is a personal insult? We're looking for a VP of Retail Flagship to own our end-to-end strategy... ...standards across all locations (we call these Cabanas!) Deliver a customer-obsessed... ...standards, events & activations, and operating rhythms Act as the primary bridge between...OperationsLive inWork at officeVisa sponsorshipFlexible hoursgoodr
Los Angeles, CA4 days ago$365k
...partnership with technical leaders, and be a strong business partner to drive adoption across non-technical functions. This role operates with enterprise-wide scope and is expected to influence and shape priorities across Product, Engineering, and Data Science. What...OperationsTemporary workFixed term contractWork at officeGoodRx
Santa Monica, CA11 hours ago$175k
...VP OR SVP Commercial Location: Los Angeles, CA or New York, NY / Hybrid Office Attendance: Minimum 2–3 consecutive days per... ...Co-Founder & Global Chief Commercial Officer (CCO), with close operational alignment to the US Managing Director About Us NewGen is...OperationsWork at officeRemote workWorldwideShift work2 days per week3 days per weekThe New Gen
Los Angeles, CA3 days ago- ...VP of Buying Beverly Hills, CA About Us Fashion Nova is the world's leading trend-to-market fashion and lifestyle brand with... ...that these objectives are reflected in all aspects of our daily operations. We will continue to recruit, hire, train, and advance in...OperationsWork experience placementSummer workSeasonal workLocal areaImmediate startWorldwideOverseasMonday to Friday
Fashion Nova
Beverly Hills, CA1 day ago - ...VP, Risk Transformation - AI & Intelligent Automation BANC OF CALIFORNIA AND YOUR CAREER Banc of California, Inc. (NYSE: BANC... ...entrepreneurial thinking is encouraged, and accountability and operational excellence are expected. Our team members are empowered to take...OperationsLocal areaImmediate startFlexible hours
Banc of California
Los Angeles, CA18 hours ago $300k
...transit pursuits and fostering strong client relationships? As the VP, Large Project Executive, you will lead large-scale transit... ...pursuit lead, work with business development, marketing, estimating, operations staff, teaming partners and District leadership to put forward...OperationsFor subcontractor$340k - $390k
A cybersecurity firm is seeking a VP of Cybersecurity to lead the technical security operations team in Los Angeles, CA. This hands-on role involves implementing security controls across both cloud and on-premises environments, driving threat detection and vulnerability...Operations3 days per week- A global consumer products company in Los Angeles is seeking a Vice President to lead Amazon operations. The role involves developing strategies to optimize sales and brand presence on Amazon. The ideal candidate will have extensive e-commerce experience, particularly...Operations
- ...system implementations, and optimizing technology-enabled processes. The ideal candidate will have extensive experience in investment operations, strong analytical skills, and a proven ability to manage complex projects successfully. Oaktree offers a competitive base salary...Operations
$179k - $275k
...President of AI Production Support to lead AI workflow integration in productions. This role requires extensive experience in production operations and collaboration with creative teams. The ideal candidate will manage cross-functional teams, implement innovative AI...Operations$150k - $200k
Kinecta Federal Credit Union is looking for a Vice President of Wealth Management to oversee operations and drive business growth. In this role, you will lead strategic initiatives and manage a talented team of financial advisors. The ideal candidate has a strong background...OperationsFull time$125k - $150k
...satisfactorily meet the credit needs of the community, including low and moderate-income neighborhoods, consistent with the safe and sound operation of the Bank. # Analyzes lending data to assess and ensures the Bank's lending activities support a fair and responsible lending...OperationsLocal areaAmerican Business Bank
Los Angeles, CA3 days ago- ...- and our Online Peer to Peer Events - " Overview The VP/Director, Donor Relations is responsible for developing and implementing... ...focus of this position is to support the annual campaign operations including beneficial corporate and individual relationships,...Operations
Human Health Project Inc
Los Angeles, CA3 days ago - ...VP, Team Leader, Client & Treasury Management The position of VP, Team Leader, Client... ...to lending and credit card opportunities; calls on commercial, small business, non-profit... ...reaching. The incumbent for this position may operate any or all of the following: personal...OperationsWork at officeLocal areaWork from home
Beneficial State Bank
Los Angeles, CA1 day ago $130k - $180k
...scalable, differentiated, and in high demand. The VP, Wholesale Lending will design, launch, and grow... ...execution across Sales, Marketing, Product, and Operations to align our offering for sustainable growth. This role calls for a gritty, entrepreneurial operator who’s...OperationsFull time$200k - $250k
...AVP/VP, Product & Underwriting Practice Leader-Technology & Cyber Build a brilliant future with Hiscox Reports to: SVP, Corix... ...marketing, distribution development, claims, actuarial, underwriting operations, as well as the CUO org. Role Overview: The AVP/VP,...OperationsTemporary workWork at officeHiscox USA
Los Angeles, CA3 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to VP, Call Center Operations. Be the first to apply!
Related searches
- vp of operations Los Angeles, CA
- gas operations Los Angeles, CA
- hr operations Los Angeles, CA
- operations support system engineer Los Angeles, CA
- vice president of operations Los Angeles, CA
- operations representative Los Angeles, CA
- operations research scientist Los Angeles, CA
- operations support technician Los Angeles, CA
- terminal operations technician Los Angeles, CA
- vice president clinical operations Los Angeles, CA