Service Advisor

Service Advisor

The Service Advisor at McSweeney Auto Group is a crucial role in our company, responsible for managing all aspects of the service department and ensuring exceptional customer service. As a Service Advisor, you will be the main point of contact for customers bringing their vehicles in for maintenance or repairs. You will also work closely with our technicians to schedule appointments, manage work orders, and upsell additional services as needed. This is a full-time, individual contributor role in the auto industry located in Pell City, Alabama.

Compensation & Benefits: The Service Advisor position at McSweeney Auto Group offers a competitive salary ranging from $65,000 to $120,000 per year, paid weekly. In addition to salary, we also offer a comprehensive benefits package that includes medical, dental, and vision insurance, paid time off, and a 401(k) retirement plan.

Responsibilities:

• Greet and welcome customers in a friendly and professional manner
• Listen to customers' concerns and accurately assess their needs
• Schedule service appointments and manage work orders
• Communicate with technicians to ensure timely completion of repairs
• Provide accurate and timely estimates for repairs and services
• Upsell additional services and products to customers
• Follow up with customers after service to ensure satisfaction
• Resolve any customer complaints or issues in a timely manner
• Maintain a clean and organized service department
• Adhere to all company policies and procedures
• Continuously strive to meet and exceed service department goals and targets

Requirements:

• Minimum 2 years experience in fixed operations Dealership or Independent repair facility
• High school diploma or equivalent
• Previous experience in a service advisor or customer service role in the auto industry preferred
• Strong communication and interpersonal skills
• Knowledge of automotive mechanics and repair processes
• Ability to multitask and work in a fast-paced environment
• Proficiency in computer systems and ability to learn new software quickly
• Excellent organizational and time-management skills
• Must be able to work flexible hours, including evenings and weekends
• Valid driver's license and clean driving record

EEOC Statement: McSweeney Auto Group is an equal opportunity employer and is committed to creating an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are proud to be an EEO employer.