Operations Manager Environmental Services

Summary
Responsible for overseeing administrative functions and operations and ensuring efficient and effective delivery of administrative support services to clinical and non-clinical departments. This position will manage administrative staff, coordinate office operations, optimize processes, and maintain compliance with organizational policies and healthcare regulations.
Does this position require Patient Care?
No
Essential Functions
Oversee daily administrative operations, including office management, scheduling, record-keeping, data entry, and clerical support.
Develop, implement, and maintain standard operating procedures (SOPs) to ensure consistent and efficient administrative practices across the organization. Monitor and optimize administrative workflows to improve efficiency, reduce costs, and enhance service delivery.
Supervise, train, and develop a team of administrative professionals, including receptionists, clerks, coordinators, and office assistants. Ensure that staff are well trained on organizational policies, customer service standards, and healthcare compliance requirements.
Ensure compliance with healthcare regulations, organizational policies, and data privacy standards in all administrative activities. Develop and maintain policies and procedures related to administrative services, ensuring compliance with local, state, and federal regulations.
Conduct regular audits and assessments to identify and address potential compliance risks.
Collaborate with clinical, financial, HR, and other departments to ensure seamless administrative support and alignment with organizational goals. Serve as a liaison between administrative services and other departments to address operational needs, resolve issues, and support cross-functional projects.
Ensure that administrative staff provide exceptional customer service to patients, visitors, and internal stakeholders. Handle escalated customer service issues, complaints, and inquiries to ensure timely and satisfactory resolution.


Education
Bachelor's Degree Healthcare Management required or Bachelor's Degree Related Field of Study required
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
Experience
Experience in healthcare administration or closely related role 5-7 years required and Experience in a supervisory or leadership role 2-3 years required
Knowledge, Skills and Abilities
- Strong organizational, communication, and leadership skills.
- Excellent problem-solving, decision-making, and conflict-resolution abilities.
- Proficiency in Microsoft Office Suite and familiarity with healthcare management software.
- Familiarity with relevant healthcare regulations, including the Health Insurance Portability and Accountability Act, to ensure compliance and maintain patient confidentiality.
- Familiarity with the healthcare industry, hospital operations, and medical terminology is important for effectively understanding and addressing customer inquiries.
- Ability to motivate and inspire staff to provide exceptional customer service while maintaining productivity and efficiency.
- Dedication to providing exceptional customer service and ensuring a positive experience for patients, visitors, and other stakeholders.


Schedule: Sunday through ThursdayHours: 11:00 PM - 7:30 AMShift: Overnight

The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.