Help Desk Technician

Job Title: Help Desk Technician

Job ID: 24-04267

Contract Duration: 3 months

Job Location: Hartford, CT 06183

Note: This is a temporary hybrid position. 3 days in the office and 2 days from home per week. Training will be 100% onsite, after which candidates will work in a hybrid arrangement.

Job Description:

• Experience in helpdesk support is required.
• Experience in Windows 10, MS Office 365, ServiceNow ticketing system, iPhone and Android support, general hardware/software issues
• Troubleshoots problems and provides timely resolution.
• Answers calls related to PC and host applications, hardware and connectivity problems.
• Understands established service level agreements, and effectively works to meet or exceed those standards.
• Exhibits a cooperative attitude and attentiveness to customer needs and skill levels through exceptional telephone skills.
• Calms frustrated callers and is recognized by customers as helpful.