Client Service Associate

We are seeking a professional and attentive Client Service Associate to assist customers with inquiries provide accurate information about client products and services and support the delivery of a positive customer experience. This position involves understanding customer requests explaining available solutions and helping ensure that each interaction is handled with care efficiency and attention to detail.

As a Client Service Associate you will serve as a knowledgeable point of contact for individuals interested in the products and services we represent. You will work closely with team members to address questions provide guidance and support customer satisfaction while gaining experience in client representation and service operations. This is an entry-level position with training provided.

Primary Responsibilities

Serve as a professional point of contact for customers seeking product or service assistance.

Review customer inquiries to determine the information or support needed.

Provide clear explanations of available client products services and related options.

Help customers understand product details service features and applicable procedures.

Respond to general questions with accurate and timely information.

Assist customers with navigating available selections and making informed decisions.

Clarify customer requests and communicate relevant details to appropriate colleagues.

Provide updates and additional information regarding customer inquiries when necessary.

Support a consistent and professional service experience across daily customer interactions.

Explain current promotional offerings and relevant service information.

Help customers understand applicable purchasing steps and available next actions.

Recognize situations requiring additional assistance and refer them appropriately.

Assist with organizing customer requests and routine service documentation.

Maintain accurate records of customer interactions when required.

Review product and service updates to ensure information remains current.

Communicate recurring customer questions and service concerns to team members.

Assist with preparing informational resources used during customer interactions.

Support customer satisfaction by demonstrating patience responsiveness and accountability.

Coordinate with colleagues to ensure customer requests receive appropriate attention.

Contribute to daily service quality and customer engagement objectives.

Participate in client product training service briefings and team discussions.

Follow established standards for professional communication and customer information handling.

Complete additional client service and customer support duties as assigned.

Requirements

High school diploma or equivalent required.

Previous experience in customer service retail hospitality client support or a related field preferred but not required.

Strong interpersonal skills and a professional communication style.

Ability to understand customer requests and provide relevant assistance.

Clear verbal communication and strong active listening skills.

Customer-focused approach with an emphasis on service quality.

Ability to explain unfamiliar products or procedures in understandable terms.

Good judgment when handling customer questions and routine concerns.

Strong attention to detail when communicating or documenting information.

Ability to organize requests and manage competing daily priorities.

Dependable work habits and commitment to completing assigned responsibilities.

Willingness to develop knowledge of client products and service procedures.

Basic computer proficiency and ability to learn workplace applications.

Ability to maintain professionalism during challenging customer interactions.

Collaborative attitude and willingness to support team service objectives.

Benefits

Structured onboarding and client product education.

Supportive team environment with ongoing guidance.

Practical experience in client service and customer support activities.

Continued development of communication and problem-solving skills.

Opportunities to learn customer service coordination and client representation practices.

Regular team activities and employee recognition initiatives.

Access to established service resources and informational materials.

Milwaukee WI

Required Skills:

Qualifications Strong verbal and written communication skills Professional and client-focused demeanor Excellent organization and attention to detail Strong interpersonal and relationship-management skills Ability to manage multiple requests and priorities Reliable follow-through and time management Strong problem-solving skills Ability to work independently and collaboratively Comfortable working in a fast-paced environment Basic computer and data-entry skills Comfortable learning CRM and account management systems Previous experience in client services account support customer service account management sales support administrative support hospitality retail or another client-facing environment is helpful but not required.

Required Education:

High School Diplome or Equivalent