IT Coordinator

IT Coordinator

Location: Headquarters, Lexington KY Join our growing team at Activate! Activate is an exciting and rapidly expanding location-based entertainment company, and we're looking for a new team member to join us! As the parent company of Activate America, we also own Breakout Games, the largest escape game company in the U.S., along with other innovative entertainment concepts. With 21 Activate locations already open across the country and many more on the way, we are a team that is passionate about creating fun and memorable experiences.

What You'll Contribute to Our Team:

• Be a helpful guide: Provide friendly and effective IT support to our team members across all our locations.
• Welcome new faces: Assist with the smooth onboarding and offboarding of our employees, ensuring they have the tools and access they need to succeed from day one.
• Keep us connected: Help manage and monitor our IT systems, including networks, cameras, phone systems, and cloud environments, to ensure everything runs smoothly for our team and our guests.
• Help us grow: Support the exciting process of opening new stores by getting our technology and systems up and running. Some travel will be involved, offering a chance to see our new locations come to life!
• Enhance our guest experience: Administer the cloud services that power our customer-facing portals, internal support systems, and booking and point-of-sale software.
• Build bridges: Collaborate with our partners, including Activate Canada, to maintain and improve our shared IT systems and schedule necessary updates.
• Innovate with us: Contribute to the development of internal tools, scripts, and automations that help our teams work smarter.
• Explore new possibilities: Participate in the research and development of new technology solutions to keep Activate at the forefront of entertainment.
• Shape our processes: Work with our technical teams to develop and refine IT policies and processes that improve our workflows and make everyone's job a little easier.
• Be a team player: Collaborate with IT staff and other teams across our family of brands as needed.
• Keep our systems secure: Assist in monitoring and deploying our cybersecurity tools, including providing helpful training to our end-users.
• This role includes limited on-call and after-hours work to support our business needs.
• We value flexibility! Depending on your strengths and our team's needs, we are open to discussing an alternative weekly schedule (such as Wednesday-Sunday).

Our commitment to you:

• Activate America LLC. provides equal opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, marital status, genetic information, age, disability, or status as a Vietnam-era or special disabled veteran in accordance with applicable federal laws. In addition, Activate complies with applicable state and local laws governing nondiscrimination in employment in every location where Activate has facilities. This policy applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training.