Patient Relations Representative

Job TitleSmart Care Patient Relations RepresentativeInstitutionUniversity of Arkansas for Medical SciencesThe University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.UAMS offers amazing benefits and perks (available for benefits eligible positions only):Health: Medical, Dental and Vision plans available for qualifying staff and familyHoliday, Vacation and Sick LeaveEducation discount for staff and dependents (undergraduate only)Retirement: Up to 10% matched contribution from UAMSBasic Life Insurance up to $50,000Career Training and Educational OpportunitiesMerchant DiscountsConcierge prescription delivery on the main campus when using UAMS pharmacySummary of Job DutiesThe Smart Care Patient Relations Representative coordinates and enhances access to care for UAMS employees ensuring complete confidentiality and work to ensure an optimal level of service at the University of Arkansas for Medical Sciences Ambulatory Services. The Smart Care Patient Relations Representative facilitates coordination of appointments and providers ensuring all special needs have been met.QualificationsMinimum Qualifications:Bachelor's degree in Management, Healthcare or related field plus 3 years' experience in healthcare revenue cycle related functionsORHigh school diploma/GED plus 7 years' experience in healthcare revenue cycle.Must be able to perform basic operations on a computer within the Windows operation systemExcellent telephone etiquette skillsMust have strong problem-solving skills, critical thinking skills, and the ability to multi-taskAdditional Information:Job Requirements:Greet and assist patients and visitors with courtesy and professionalism, both in-person and via digital/phone platforms.Respond to patient concerns, complaints, and feedback, ensuring timely resolution or appropriate escalation.Facilitate access to Smart Care services such as virtual visits, remote monitoring, online scheduling, or health education tools.Coordinate communication between patients, clinical teams, and administrative departments to support continuity of care.Document all interactions and service resolutions in patient experience or CRM systems accurately and confidentially.Provide patients with information about hospital services, policies, rights, and responsibilities.Support service recovery efforts by acknowledging issues, showing empathy, and taking ownership of solutions.Assist with patient satisfaction initiatives, surveys, and feedback analysis.Monitor wait times, patient flow, and service delivery to proactively identify and resolve service gaps.Salary Information:Commensurate with education and experienceRequired Documents to Apply:List of three Professional References (name, email, business title), ResumeOptional Documents:Proof of Veteran StatusSpecial Instructions to ApplicantsRecruitment Contact Information:Please contact View email address on click.appcast.io for any recruiting related questions.All application materials must be uploaded to the University of Arkansas System Career Site do not send to listed recruitment contact.Pre-employment Screening RequirementsThis position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.Benefits EligibleYes