Dispatcher

Service Coordinator / Dispatcher

We are seeking a highly organized and customer-focused Service Coordinator / Dispatcher to join our team in El Paso. This position plays a critical role in supporting our service department by coordinating field operations, scheduling technicians, and ensuring excellent customer service.

Responsibilities:

• Dispatch and schedule HVAC service technicians
• Communicate with customers regarding service appointments and updates
• Prepare, submit, and follow up on service proposals and estimates
• Process invoices and assist with accounts receivable functions
• Conduct collections and follow up on outstanding customer balances
• Manage service agreements and contract administration
• Maintain accurate service records and documentation
• Support daily administrative operations of the service department

Qualifications:

• Previous experience in HVAC dispatching, service coordination, or a similar role
• Strong customer service and communication skills
• Experience with invoicing, accounts receivable, and collections
• Excellent organizational and multitasking abilities
• Proficiency in Microsoft Outlook, Excel, and Word
• Experience in the HVAC, construction, or service industry preferred
• Bilingual English/Spanish preferred

Working hours operate on a rotating schedule with the following shifts Monday to Friday: 7:00 a.m. – 4:00 p.m. 7:30 a.m. – 4:30 p.m. 8:00 a.m. – 5:00 p.m. All shifts include a one-hour lunch break. Pay rate depends on experience. Position could become full time the company.