Medical Admin Support (Float - Medina, Beachwood, Westlake)

Medical Admin Support (Float - Medina, Beachwood, Westlake)

Location: An onsite, float position between Medina, Beachwood, and Westlake offices

Professional Area: Non Clinical

Schedule: Monday - Friday

Shift: 8:00 AM - 4:30 PM in office

Compensation: $19.50 - $22.00/ hour (a higher rate is provided to compensate for the travel); paid bi-weekly Employment Type: W-2 Full-Time, Non-Exempt (40 hours per week)

Want to make a difference? We're in search of an energetic, eager to learn candidate for our Medical Admin Support position. If you are looking to learn new skills, be involved in state-of-the-art patient care, have a passion for helping others and are a team player, this might be the job for you! We will train you in all aspects of the role.

We seek a full-time, onsite, Medical Admin Support professional who will float working between three offices to cover planned PTO, call outs, and other staffing needs. You'd work between the following three offices:

• Medina: 3591Reserve Commons Ste 100, Medina OH 44256
• Beachwood: 25700 Science Park Dr Ste 210 Beachwood OH 44122
• Westlake: 29055 Clemens Rd. Ste. A, Westlake OH 44145

Job Summary

The Medical Admin Support position is responsible for cooperatively working alongside providers, performing front desk duties such as checking in patients, collecting copays, answering phones, keeping the office clean and well stocked, and other related duties, as well as additional tasks assigned by the Practice Manager. Medical Support shall work closely with clinicians, the Practice Manager, and other support staff who manage all patient inquiries, intakes, TMS, and other Practice operations. You may be cross trained to help with patient procedures within the office. This is truly a team effort to provide the best possible patient care.

Job Responsibilities

• Must be willing to travel to Beachwood, Westlake or Medina as needed for coverage
• Must have reliable transportation
• Must be comfortable with hands on patient care
• Must be passionate about patient care and possess excellent interpersonal skills
• Manage front desk operations, including answering phones, scheduling appointments, and welcoming patients.
• Assist in managing medical billing, insurance claims, and other financial documentation.
• Assist in taking patient medical histories and recording vital signs as needed.
• Communicate effectively with patients to obtain information and provide instructions.
• Facilitate patient flow and appointment scheduling for clinical procedures.
• Serve as a liaison between patients, clinical staff, and other healthcare providers.
• Coordinate referrals to specialists, diagnostic tests, and follow-up appointments.
• Assist in maintaining communication and documentation for patient care plans.
• Enter and maintain patient data in electronic health records (EHR) or other healthcare information systems.
• Generate reports, correspondence, and other documentation as required.
• Assist in quality assurance processes, including data accuracy and compliance checks.
• Provide exceptional customer service by addressing patient inquiries and concerns in a friendly and professional manner.
• Create a welcoming and patient-centered environment within the clinical area.
• Offer support and information to patients and their families.
• Other duties as assigned.

Compensation & Benefits

• Compensation: $19.50 - $22.00/ hour (a higher rate is provided to compensate for the travel); paid bi-weekly
• 401(k) retirement plan with employer match up to 4%
• Comprehensive medical, dental, and vision insurance for employees and eligible dependents
• HSA (with employer contribution) and FSA options to help manage healthcare and dependent care expenses
• Employer-paid life insurance and AD&D coverage
• Employee Assistance Program (EAP) with confidential mental health and life support resources
• Generous paid time off and additional paid holidays

Requirements

Education: High school diploma or equivalent required. Associate or bachelor's degree in behavioral health related major, healthcare administration or related field preferred.

Experience: At least one year experience in the healthcare setting utilizing electronic medical records required. Experience in a healthcare environment is preferred.

Physical Requirements: Ability to stand, sit, and move for extended periods during the workday. Manual dexterity for handling paperwork, medical equipment, and electronic devices. Visual acuity and hearing ability to communicate with patients and colleagues. Lifting and carrying of moderate weight items such as medical supplies and equipment. Exposure to standard office and clinical conditions, including contact with patients.

About ARC Psychiatry: ARC Psychiatry evaluates, treats, and manages behavioral health conditions using innovative, holistic approaches designed to improve well-being and quality of life. With multiple locations throughout Northeast Ohio, our compassionate team offers comprehensive services including medication management, therapy, TMS, genetic testing, and psychological assessment to adults 18 and older. We partner with local health systems to deliver coordinated, high-quality psychiatric and mental health care across in-person and telemedicine settings.

ARC Psychiatry is committed to fostering a diverse, equitable, and inclusive workplace where all individuals feel valued, respected, and supported. We believe diversity of backgrounds, experiences, and perspectives strengthens our teams and enhances the care we provide to the communities we serve.

ARC Psychiatry is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law.

ARC Psychiatry is also committed to providing reasonable accommodations to qualified individuals with disabilities throughout the recruitment process. Accommodation requests may be submitted to View email address on click.appcast.io.