Help Desk Technician - Level 1

Help Desk Technician

Lakeville/Cedar Acres Location

Anticipated Opening

Full Time Position: (M-F)  On-Call Weekend Rotation

 

Bachman’s is committed to creating a caring environment while inspiring a passion for bringing beauty to life.

 

Bachman’s IT Department is looking for a Help Desk Technician to provide technical support across our Lakeville/Cedar Acres location, while also assisting our retail locations remotely.

This role is ideal for someone who is comfortable troubleshooting, supporting automated systems, and assisting with system backup and recovery. You’ll work independently in the field while staying connected with the IT team at our Minneapolis Lyndale location. If you enjoy variety, problem solving, and being the go-to technology resource for a team, we’d love to hear from you.

POSITION DUTIES:

• Perform technical hands-on support of a large fleet of personal computers, point-of-sale registers, and other computing hardware for remote and on-site users.
• Respond to and resolve or escalate incoming Help Desk requests in a timely and courteous manner.
• Provide system backup and recovery support and participate in on-call rotation for after-hours requests.
• Provide technical support for 250+ PC’s (hardware and software) and 85+ POS registers.
• Provide technical support for printers and other peripherals.
• Support automated System Backup applications.
• Provide analysis of diagnostic utilities to aid in basic troubleshooting of PC problems.
• Perform hands-on fixes at the desktop level, including installing and upgrading software/hardware, configuring systems and applications.
• Provide On Call support on a rotational basis.
• Work with the recycling and disposal of outdated hardware.
• Other duties as assigned. 

QUALIFICATIONS:

• A+ certification and 1-2 years’ work experience OR Associates Degree in Computer Science or Computer Information Systems OR equivalent experience.
• Experience in help desk role supporting Microsoft Office products with high proficiency in using MS Office products and Windows Operating Systems preferred. 
• Knowledge and experience in supporting computer hardware, peripherals, Microsoft applications and Windows 10, 11, and smart devices. 
• Exposure to troubleshooting mobile devices. 
• Hands on experience with installing and troubleshooting PC software and hardware issues. 
• Ability to effectively prioritize and execute tasks in a high-pressure environment. 

BENEFITS:

• Medical Insurance
• Health Savings Account/PPO
• Dental Insurance
• Vision
• Life and AD&D
• Disability, Accident, Critical Illness Insurance
• 401(K)
• ID Watchdog
• Pet Insurance
• Wellness
• Employee Assistance Program (EAP)
• PTO
• Paid Holidays (6/year)

Don't settle, come grow with us!

Bachman's is an Equal Opportunity Employer