Customer Support Representative Customer Support Representative

JOB DESCRIPTION
Must be open to work M-F:
9am-6pm
8am-5pm
or
7am-4pm


Interview: In person interview


Ideal candidate (Manager comments):
- Able to multitask
- Professional on the phone
- Able to limit distractions
- Previous customer service experience (phone or in person)
- Good computer skills


PURPOSE OF THE JOB
The Customer Associate is the first point of contact to address our customer needs and creates solutions in the best interest of our customers and Client. This position engages and collaborates with external customers and internal partners to make Client the supplier of choice. The Customer Associate is a team player, adaptable to change, and is an active learner who seeks out and learns market trends and behaviors. This role is part of Customer Operations within the Supply Chain Team.
JOB RESPONSIBILITIES
Service our Customers
Deliver consistent service to our customers
Maximize every opportunity to "sell" to the customer
Take proactive actions to meet customer needs and concerns creating win/win solutions
Enter orders accurately
Develop close relationships with our customers and understand what it takes to ensure their success
Develop customer trust by consistently following through on actions and operating with integrity
Leverage relationships to obtain outside-in market insights
Leverage product training opportunities
Operate in a Waste Free Environment
Effectively use Lean Sigma methodology and tools (standard work) to support a waste free environment
Identify and take action to eliminate non-value added activities within day to day operations
Identify opportunities for, develop, maintain and execute Standard Work
Understand and promote the use of customer tools and technology
Live the Safety stand, adhere to the safety responsibilities
Implement a personal safety action plan and review with leader
Adhere to the Client safety policies at all times
JOB REQUIREMENTS
MINIMUM QUALIFICATIONS:
High school degree, Associates or Bachelor's degree preferred
EXPERIENCE:
SAP experience desired
Previous experience in an ever-changing, fast-paced customer service environment
Previous experience creating solutions in the best interest of the company and the customer
KNOWLEDGE, SKILLS & ABILITIES:
Fluency in Microsoft Applications (Word, Excel, Outlook)
Knowledge of building materials industry preferred
Supply Chain knowledge
Strong oral & written communication and listening skills
Supportive and adaptive to a change management initiatives


EEO:
"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."