Client Services Coordinator 1

What we have to offer Competitive pay Paid vacation/holidays/sick time Comprehensive benefits package including 401K, medical, dental, and vision care Available day one! Extensive product and on-the-job/cross‑training opportunities Outstanding internal resources Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy Company vehicle, tools, and equipment provided to complete all jobs JCI Employee discount programs (The Loop by Perk Spot) What you will do Utilize the automated scheduler functionality in Oracle (ACE) and assign the service call to the optimal technician based on skills, territories, customer preferred technician (if applicable), availability of the technician, service contract response time, criticality of the call, and proximity to the customer. Communicate and resolve issues with customers and personnel regarding the scheduling of service repair work. Alert management of potential problems resulting from customer or field complaints and work to resolve. Measure branch activity and compliance with program initiatives, identify areas that require improvement, and develop and implement action plans with branch/region management. Monitor effectiveness and take corrective actions as required. Demonstrate the ability to prioritize scheduling backorders in addition to tracking and resolving customer issues. Reassign work as needed to manage customer expectations by making judgments based on current workloads and priorities. Monitor technician activity and schedules to ensure that customer commitments are met, and clearly communicate status changes back to the customer regarding early or late anticipated arrivals. All other duties as assigned. What we look for 1-2 years of customer service Excellent communication skills Prominent level of organization Strong with Excel and Microsoft Office Comfortable working in a fast‑paced environment Associates or Bachelor’s preferred Use of ACE/Oracle systems preferred Product knowledge of life safety (Suppression, fire & sprinkler) equipment preferred Experience with accounts receivable and billing Coordinator experience HIRING HOURLY RANGE: $20-$25 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non‑discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here. #J-18808-Ljbffr YDU JC Air Cond & Ref Inc.- Dubai