Senior Program Manager, Network Management

Nava is a consultancy and public benefit corporation working to make government services simple and effective. Since 2015, federal, state, and local agencies have trusted Nava to help solve highly scrutinized technology modernization challenges. As a client services company, we guide agencies constrained by legacy systems to a future with sharp user experiences built on secure, reliable, fault-tolerant cloud infrastructure. We bill for our time, offering our expertise and problem-solving approach to help our government partners enhance their digital products and services. Through human-centered design and modern engineering best practices, we help our government partners understand user needs and deliver on their missions more effectively. Nava is at the forefront of reimagining how our government serves its people, and we’re looking for a Program Manager to lead the delivery and client engagement efforts on a group of strategic contracts. At Nava, members of the Program leadership team are responsible for client trust and relationships, team clarity and health, staffing, contract management / profit & loss, and organic growth. Nava's Program Managers have 10+ years of experience overseeing delivery outcomes and client relationships for a set of large-sized projects to create positive delivery environments. Proactively detect risks and work collaboratively with the delivery team and program stakeholders to effectively resolve them (issues can span delivery, process, culture, expectation setting, staffing, contract milestones, finances) Maintain awareness of the broader project landscape and potential for new opportunities and risks and grow your program accordingly with surge contract line item numbers (CLINs), option years, and negotiations with subcontractors. Collaborate across projects and across the organization to proactively anticipate and solve problems across delivery Support the creation of delivery environments built on mutual trust between government partners and our team Scale efforts through a team of project managers and other functional delivery leads Manage all the contracts and finances on within your portfolio in coordination with the finance team and coordinate necessary contract modifications Set and uphold standards for delivery excellence and client service Apply Nava's policies and guidance at the program level (E.g. utilization guidance) Must have experience with Custom Software or Cloud infrastructure programs/projects Must work east coast hours and easily travel to Richmond, VA by direct flight, short connecting flight OR train/car Experience working with or for state government agencies, with solid understanding of government contracting, compliance, and importance of audit trails Experience with leading and growing agile development teams and the challenges of managing a project at scale, whether you inherited that team or built it from scratch Ability to demonstrate experience leading large-scale projects with significant complexity, including managing milestones, dependencies, and integrations with significant risk, uncertainty or scale Experience using agile frameworks like scrum, kanban, or SAFe and familiarity with agile development practices such as continuous integration and continuous delivery You are highly organized and care deeply about building and growing a sustainable, culture-conscious business A strategic approach to delivery planning and contract management over the medium-term and long-term Ability to maintain broader situational awareness beyond the immediate team Previous experience in managing Paid Family Leave Benefits Programs, either in-house or as a vendor Experience working closely with or inside state government (or local government of major cities like NYC, LA, Chicago, or Houston) Proven track record of building and leading high-performing, agile technology teams of 50+ staff Experience with using common project management tools like Jira and Confluence Track record of introducing and expanding agile transformation and pursuing best practices in project management with clients and stakeholders Experience managing projects that provide production operations and support alongside ongoing product/feature development Legal authorization to work in the United States Work authorization that doesn’t require visa sponsorship, now or in the future May be subject to a government background check or security clearance, depending on the contract Health coverage — comprehensive medical, dental, and vision plans to support your overall health needs Nava provides disability, life, and accidental death insurance at no cost vacation, holidays (including Juneteenth), and floating holidays to rest and recharge Company holidays — enjoy 12 paid federal holidays each year on top of your regular PTO Annual bonus — when Nava meets its goals, eligible employees receive a performance-based annual bonus full platform offering physical, mental, & emotional health resources & support tools Virtual care — see doctors online with no copay through a virtual visit program (depending on available providers) earn extended unpaid leave after continuous service for personal growth or rest Nava matches 4% of your salary to support your retirement savings plan Flexible work — remote-first environment with flexibility built around your schedule and responsibilities Home office setup — company laptop & setup assistance provided via Staples for remote work needs monthly reimbursement to help offset eligible home office utility expenses internal training programs and resources to help grow your professional skills LinkedIn Learning access & an annual allowance for courses, tuition, & certs Referral bonus — pre-tax commuter programs to support in-office travel when applicable A collaborative and remote-friendly team environment where people genuinely care We have fully remote options if you reside in one of the following states: Sign up for our newsletter to find out about career opportunities, new partnerships, and news from the broader civic tech community. com if you would like to request any form of reasonable accommodation during the application or interviewing process. Nava is committed to providing equal employment opportunities without discrimination or harassment on the basis of race, gender and/or gender identity or expression, color, creed, religion, religious creed, age, national origin, ethnicity, disability, veteran or military status, sex, sexual orientation, reproductive health autonomy, pregnancy, childbirth, and medical conditions related to pregnancy or childbirth, genetic information, domestic violence victim status, marital status, citizenship status, or any other characteristic protected by law. This policy applies to all employees, applicants, contractors, and temporary workers of Nava.