House Attendant (Public Area)

Since 1978 the Inn at Little Washington, located at the foothills of the Blue Ridge Mountains, has been one of the most decorated restaurants and hotels in the world. There is no better time to join our growing team of exceptional people. On‑job training, advancement potential, flexible schedules, amazing benefits, and competitive pay. Your next career awaits. Some of our awards include Michelin 3 Stars, Forbes 5 Stars, AAA 5 Diamonds, and Wine Spectator Grand Award. Member of Relais & Châteaux. Why join our team: We offer: Health, vision and dental insurance (full‑time employees) Paid time off (full‑time employees) 401(k) retirement plan with match On‑job training Employee education allowance Employee appreciation events Complimentary uniforms Delicious “family” meals daily prepared by the chefs Competitive pay

SUMMARY

Assist in daily housekeeping operations and deliver a five‑star, five‑diamond experience to all guests. Maintain all aspects of the guestroom, public areas, shops and common areas to ensure a luxury experience. Serve as a support to the housekeeping management team to enhance the guest experience.

ESSENTIAL FUNCTIONS

Perform a variety of cleaning activities including sweeping, mopping, dusting, polishing, vacuuming, disposing of trash and making beds. Maintain professional etiquette with all guests and employees. Be knowledgeable of all hotel services, features, local attractions and the Inn’s history. Greet all guests as though you are welcoming them to your own home. Monitor and maintain cleanliness, sanitation and organization of assigned work areas. Clean and replenish public area restrooms and administrative office restrooms. Oversee and maintain cleanliness of all public areas. Perform all laundry duties, such as washing, drying, folding and steaming of terry and robes. Ensure all linen closets are stocked and consistently replenished as needed. Sweep, wipe down and mop all guestroom building porches. Remove trash from public areas and administrative offices. Sweep, mop, dust and vacuum the main dining room after breakfast service. Clean all common areas of assigned guestroom buildings. Maintain cleanliness and replenish items as needed in all guestroom buildings. Complete inventory of housekeeping items. Communicate any items that fall below designated PAR levels. Assist housekeepers with cleaning rooms as needed. Complete all items on the daily checklist and submit to the housekeeping supervisor. Complete all assigned projects by the housekeeping supervisor. Be anticipatory of guest needs and respond to inquiries in a timely and professional manner. Communicate maintenance issues or repair needs related to guestrooms and public areas to the housekeeping supervisor. Accept constructive criticism to help improve performance. Attend department meetings as required. Meet Forbes standards in all daily operations and guest interactions. Follow all disinfecting and sanitization policies.

QUALIFICATIONS

Required 6 months to 1 year of housekeeping experience. Must be able to work weekends and have a flexible work schedule. Must be at least 16 years of age. Must be well‑groomed and well‑presented with no visible tattoos. Familiarity with Forbes Standards. Ability to communicate with a language other than English, preferably Spanish or French. Prior experience working in a 4 or 5 star luxury property.

SKILLS

Ability to follow detailed instructions and complete tasks in a timely manner. Ability to work independently, as well as in a close team environment. Ability to use standard housekeeping equipment, including a linen cart, vacuum, mop, broom and cleaning chemicals. Ability to work with little supervision and maintain a high level of performance. Strong interpersonal communication skills both verbal and written. Ability to speak using clear and professional language. Ability to multi‑task in a fast‑paced environment. Ability to cross‑train across multiple departments and assist when needed. Must always be compliant with quality assurance expectations and standards. Ability to complete assigned work in a timely manner.

PHYSICAL DEMANDS

Must be able to lift 30+ lbs. Able to stand, bend and walk for long periods of time. Frequent or occasional need to perform reaching, bending, pushing, pulling, twisting, lifting and climbing. **The Inn at Little Washington is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.** #J-18808-Ljbffr The Inn At Little Washington