Account Manager, Partnerships

Job Description

Job Description

About the Role

At LoadUp, our partners count on us to take care of their customers the same way we take care of our own. As an Account Manager, Partnerships, you'll own the day-to-day relationship with a portfolio of partner accounts, including e-commerce brands, retailers, moving and logistics companies, and property managers. You'll make sure they're onboarded smoothly, billed accurately, and supported quickly when issues come up. This is an execution-focused, high-communication role on our Business Development team. You'll report to the Director of Strategic Partnerships and work closely with Accounting, Operations, and Partner Support to keep accounts running smoothly and build partner relationships that support retention and growth. This is a full-time role.

Responsibilities

• Set up new partner accounts end-to-end, including credit applications, required compliance documentation, and partner portal credentials

• Configure partner-specific account settings such as branding, pricing and item mappings, and integration or test environments as needed

• Own onboarding, quoting, service issues, and billing follow-up for an assigned portfolio of partner accounts

• Provide accurate, timely quotes for service requests, including location- or scope-based pricing adjustments, and re-quote when a job's scope changes after the fact

• Coordinate with delivery and installation partners on scheduling, day-of issues, and changes to a job's scope

• Serve as the first point of contact for partner-reported service issues and drive them to resolution with Operations and Partner Support

• Respond promptly to partner questions about their account, orders, and reporting, escalating platform or data limitations when needed

• Troubleshoot account access and login issues for new and existing users

• Monitor outstanding invoices for assigned accounts and follow up on overdue balances on a predictable, proactive cadence

• Resolve invoice discrepancies with the Accounting team and provide supporting documentation, such as proof of service and receipts, on request

• Uphold LoadUp's brand values in every partner interaction

• Travel occasionally (up to 25% of the time) for partner visits, industry conferences, and trade shows

What You'll Bring

• 2+ years of experience in account management, partner or vendor support, customer success, or a similar client-facing operations role

• Excellent written communication skills with a professional, service-oriented tone, and a commitment to consistent, timely responses to partner emails and account issues

• Strong organization, with the ability to manage multiple accounts and open items at once without dropping details

• A calm, patient, solutions-first approach to resolving concerns from frustrated partners or customers

• Basic familiarity with invoicing and accounts receivable workflows

• A team-first attitude and the ability to collaborate across Accounting, Operations, and Partner Support

• Experience with a CRM (ideally HubSpot) and support or ticketing tools preferred

• Experience in logistics, delivery, e-commerce, or a related industry preferred

• Bachelor's degree in Business or a related field, or equivalent practical experience, preferred

Benefits

• Competitive compensation

• Health & wellness coverage

• Generous paid time off

• 401(k) with 5% company match

• Monthly lifestyle stipends, employee recognition programs, and referral bonuses

About LoadUp

LoadUp is a tech-powered, on-demand junk removal and home services platform, connecting individuals and businesses nationwide with a vetted network of local providers for removal, disposal, assembly, and hourly labor. Founded in 2014, LoadUp set out to replace an industry known for hidden fees and vague pricing with real-time, upfront pricing and dependable local pros — no guessing, no surprises, just honest service done right. Today, LoadUp is one of the largest on-demand junk removal and home services platforms in the country. We've been named to Inc.'s 5000 list of Fastest-Growing Companies and have been a certified Great Place to Work® since 2019. As we continue growing, we're looking for talented, driven people who want to help reimagine what this industry can be.

Location

Onsite | Avalon, Alpharetta, GA (Metro Atlanta / Greater Atlanta / North Atlanta)