Senior Forward Deployed Engineer, ServiceNow

Position Summary At Deloitte, Forward Deployed Engineers (FDE) don’t just build AI solutions, they help clients turn AI ambition into enterprise-scale impact, pairing leading class engineering with pod-based delivery and vertical expertise. If you thrive at the intersection of product, engineering, problem-solving, and client impact, this role puts you at the forefront of AI transformations. Recruiting for this role ends on 10/30/2026. Work you’ll do As a Senior ServiceNow FDE, you will work side by side with senior functional and technical client team members to rapidly prototype and deliver high-impact GenAI-enabled solutions. This requires a highly motivated practitioner who moves with speed and precision, building working software, engaging confidently with senior stakeholders and engineers to bring measurable business impact from day one. Additional responsibilities include: Client Engagement Embed with clients to identify business needs and translate high-value GenAI use cases into solutions.Partner with leaders, product owners, architects, and engineers to align priorities and delivery.Lead working sessions to shape solutions and drive client outcomes.Prototype and deliver working AI solutions using industry expertise and emerging capabilities.Contribute independently within an FDE pod while mentoring newer team members.Coach client teams and end users on platform capabilities and AI enablement, while building trusted relationships, managing expectations, and supporting long-term engagement success.Drive end-to-end sales and delivery support by developing demos/POCs, contributing to proposals and orals, articulating business value, and documenting solutions for smooth client handoff and knowledge transfer.Strengthen team and organizational impact by mentoring other FDEs through design/code reviews and feedback, while contributing reusable components to intellectual capital. Solution Engineering Build AI-enabled solutions, agentic platforms, and workflows across enterprise AI platforms.Develop scalable AI engineering patterns, tool-use approaches, and human-in-the-loop controls.Apply architecture decisions that balance quality, safety, latency, cost, and model risk.Deliver production-quality code using strong practices in testing, CI/CD, logging, versioning, and documentation.Design extensible functionality, support sprint sizing, and align solutions with senior team members.Contribute reusable assets including code, prompt libraries, runbooks, and reference implementations. The team Our ServiceNow practice develops strategies and implements systems that help organizations build business value and improve performance. Drawing on deep experience solving complex IT and non-IT challenges globally, we guide clients through everything from system replacement to full Enterprise transformation. We partner with COOs, CHROs, CFOs/CPOs, CISOs, CIOs/CTOs, technology executives, and service owners across HR, IT, Customer, Field Service, and Project Portfolio Management to modernize technology delivery and operating models. By focusing on NextGen technologies and evolving service models, we help clients shift from foundational technology delivery to becoming the strategic business partner and catalyst for change that today's operational demands require. Required qualifications Bachelor's degree (or equivalent) in Computer Science, Data Science or Engineering.5+ years of experience in software engineering, data engineering, data science, or analytics engineering. 1+ years of hands-on experience building and deploying GenAI/LLM-powered solutions in client or production environments1+ years of experience leading project workstreams/engagements and translating business problems into AI solutions1+ years of experience building reliable, maintainable, and well-documented code Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serveLimited immigration sponsorship may be available8+ years of technology implementation experience6+ years of ServiceNow implementation experience4+ years of team lead experienceProposal/RFP/sales experienceExperience across ServiceNow applications and modulesCertified Application Developer (CAD)Experience delivering ServiceNow GenAI/agentic solutions (Now Assist, AI Agents) and familiarity with AI governance tooling such as ServiceNow AI Control Tower; exposure to Moveworks a plusProven ability to architect scalable, best-practice ServiceNow solutions across Flow Designer, Integration Hub, Service Portal, App Engine, and the Now Platform APIs. ServiceNow SDK experience with Claude and/or GitHub is a plusWorking knowledge of the ServiceNow roadmap and release cycles, with the ability to advise clients on upgrade paths and new capability adoptionDemonstrated use of Claude Code to accelerate delivery, including agentic multi-file workstreams, CLAUDE.md project memory, MCP server integrations, and parallel subagents for concurrent work such as feature development, test generation, and security reviewExperience configuring Claude Code hooks to enforce pre- and post-tool quality, compliance, and security guardrailsExperience upskilling engineering teams on agentic coding practices, including context management, CLAUDE.md authoring, prompt engineering, subagent orchestration, and MCP integration Preferred qualifications Experience with cloud environments (AWS, Azure, and/or Google Cloud) and common platform services (storage, compute, IAM, networking) Demonstrated ability to work directly alongside client technical teams and program stakeholders in fast-paced, ambiguous delivery environments Data engineering experience with Spark, Airflow/dbt, streaming, data modeling or ML/data science background feature engineering, experimentation or model evaluationExperience with MLOps/LLMOps practices: evaluation frameworks, model monitoring, and prompt management Experience integrating LLM solutions with enterprise systems via APIs, microservices, or event-driven architectures Experience operating within hybrid onshore/offshore teams Familiarity with security, privacy, and compliance considerations ServiceNow certification in one or more areasAn advanced degree in the area of specializationModule experience across CSM, Creator Workflow, ITxM, HRSD, IRM/GRC, and Source-to-Pay (S2P)Experience with GBS on Now, Now Assist, and Creator Workflow The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $155,600- $306,800. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at View email address on click.appcast.io. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more. Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Qualified applicants with criminal histories, including arrest or conviction records, will be considered for employment in accordance with the requirements of applicable state and local laws, including the Los Angeles County Fair Chance Ordinance for Employers, City of Los Angeles’s Fair Chance Initiative for Hiring Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act. See notices of various fair chance hiring and ban-the-box laws where available. Fair Chance Hiring and Ban-the-Box Notices | Deloitte US Careers Requisition code: 362305 Job ID 362305 Engineering and Product | Engineering and Product OtherSame job available in 46 locations