Customer Service Representative / Client Relations Specialist

Job Description

Job Description

Benefits:

• Paid holidays
• 401(k)
• 401(k) matching
• Paid time off
• Training & development
• Competitive salary
• Opportunity for advancement

Customer Service Representative / Client Relations Specialist Sharon, MA | Full-Time | Monday–Friday

Build Relationships. Solve Problems. Make an Impact.
Become the trusted resource businesses rely on every day.

Do you genuinely enjoy helping people, solving problems, and building lasting relationships?

 
Join a third-generation, family-owned and operated business that has proudly served New England businesses for nearly 70 years. While we’re affiliated with the nationally recognized Safeguard brand, our Sharon office is independently owned and operated, with local leadership and a culture built around exceptional customer service.

 
We're looking for a Customer Service Representative / Client Relations Specialist to join our growing team. This is not a traditional call-center position. You'll work directly with business customers, guiding projects from quote through delivery while helping organizations find the right print, promotional products, branded apparel, and marketing solutions to support their success.

 
Every day brings something different. You'll work with local businesses, schools, healthcare organizations, manufacturers, municipalities, and nonprofit organizations, becoming a trusted resource they rely on again and again.

 
If you're looking for a career where your work is appreciated, your ideas matter, and your customer relationships make a real difference, we'd love to meet you.

Why You'll Love Working Here

• Third-generation, family-owned and operated business with nearly 70 years of success.
• Independently owned and locally led with the support of a nationally recognized brand.
• Monday-Friday schedule; no retail or call-center environment.
• Interesting, fast-paced work where every day is different.
• Collaborative team with opportunities for long-term professional growth.
• Competitive salary plus performance incentive opportunities.

What You'll Do

• Build strong, long-term relationships with business customers.
• Respond to customer inquiries by phone and email with professionalism and urgency.
• Prepare quotes, research products, and recommend solutions.
• Coordinate customer projects from initial request through delivery.
• Process orders accurately while partnering with suppliers and teammates.
• Resolve customer questions and deliver an exceptional customer experience.
• Identify opportunities to recommend additional products and services that benefit customers. 

What We're Looking For

• 2+ years of customer service, client relations, inside sales, sales support, or account coordination experience.
• Experience supporting business-to-business (B2B) customers is preferred.
• Strong communication, organization, and Microsoft Office (Outlook, Word, Excel) skills.
• Ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Printing, promotional products, manufacturing, distribution, office products, or related industry experience is a plus, but not required.

Compensation & Benefits
Salary: $47,000–$50,000 annually, based on experience and qualifications, plus performance incentive opportunities.

• Paid Time Off
• Paid Holidays
• Retirement Plan
• Ongoing training and professional development
• Supportive team environment
• Long-term career growth opportunities

Ready to Join Our Team?
If you've built a reputation for delivering outstanding customer service and enjoy creating long-term customer relationships, we'd love to hear from you.

 
Please submit your resume along with a brief note telling us what attracted you to this opportunity and why you believe you'd be a great addition to our team.

 
We look forward to learning more about you.