Process Improvement Specialist

The Alaska Native Tribal Health Consortium is a non-profit Tribal health organization designed to meet the unique health needs of Alaska Native and American Indian people living in Alaska. In partnership with the more than 171,000 Alaska Native and American Indian people that we serve and the Tribal health organizations of the Alaska Tribal Health System, ANTHC provides world-class health services, which include comprehensive medical services at the Alaska Native Medical Center, wellness programs, disease research and prevention, rural provider training and rural water and sanitation systems construction.

ANTHC is the largest, most comprehensive Tribal health organization in the United States, and Alaska’s second-largest health employer with more than 3,100 employees offering an array of health services to people around the nation’s largest state.

Our vision: Alaska Native people are the healthiest people in the world.

ANTHC offers a competitive and comprehensive Benefits Package for all Benefit Eligible Employees, which includes:

• Medical Insurance provided through the Federal Employee Health Benefits Program as a Tribal Employee, with over 20 plans and tiers.
• Cost-Share Dental and Vision Insurances
• Discounted Pet Insurance
• Retirement Contributions with Pre-Tax or Roth options into a 403(b).
• 401(a) ANTHC Retirement Plan: After one year of employment, ANTHC will begin making matching contributions of up to 5% of your eligible pay, based on your own contributions. In addition, you may be eligible for an annual discretionary contribution of up to 3% from the employer.
• Paid Time Off starts immediately, earning up to 6 hours per pay period, with paid time off accruals increasing based on years of service.
• Eleven Paid Holidays
• Paid Parental Leave or miscarriage/stillbirth eligibility after six months of employment
• Basic Short/Long Term Disability premiums, Accidental Death and Dismemberment (AD&D) Insurance, and Basic Life Insurance are covered 100% by ANTHC, with additional options for Short-Term Disability Buy-Up Coverage and Voluntary Life for yourself and your family members.
• Flexible Spending Accounts for Healthcare and Dependent Care.
• Ancillary Cash Benefits for accident, hospital indemnity, and critical illness.
• On-Site Child Care Facility with expert-designed classrooms for early child development and preschool.
• Employee Assistance Program with support for grief, financial counseling, mental/emotional health, and discounted legal advice.
• Tuition Discounts for you and your eligible dependents at Alaska Pacific University.
• On-Site Training Courses and Professional Development Opportunities.
• License and certification reimbursements and occupational insurance for medical staff.
• Gym Access to Alaska Pacific University includes a salt water pool, rock climbing, workout gym, and steep discounts for outdoor equipment rentals.
• Emergency Travel Assistance
• Education Assistance or Education leave eligibility
• Discount program for travel, gym memberships, amusement parks, and more.

Visit us online at or contact Recruitment directly at ***email_hidden***.

Alaska Native Tribal Health Consortium has a hiring preference for qualified Alaska Native and American Indian applicants pursuant to P.L. 93-638 Indian Self Determination Act.

Summary

Under general supervision of the Clinical Improvement Advisor, depending on the level, this position is responsible for the coordination and implementation of improvement projects and initiatives at ANMC. This position conducts staff interviews, documents processes, analyzes quality and data reports, and makes recommendations for improvement in collaboration with staff members and/or leadership to achieve organizational goals.

Responsibilities

Coordinate, participate and support process improvement activities in partnership with multi-disciplinary teams through meeting management and communication. Proactively identify, analyze, and improve existing business processes within the organization for optimization and to meet new expectations or standards of quality. According to the decisions of the team and project leads, provide accurate and detailed project plans and outcomes that are aligned with organizational priorities, timelines and expectations.

P rovide support for the overall process improvement leadership for the organization. Lead and manage small-scale projects, plans and evaluates using improvement methods and tools. This role has the ability to effect short-term and long-term business goals.

T rack day-to-day activities required to ensure projects are completed on time, successfully, and in a manner consistent with organizational goals, departmental policies, and/or the standard terms and conditions of the contracts, if applicable.

C ommunicate all of the requirements and commitments (both verbally and in writing) for each project. Communicate and participate in appropriate groups/committees involved with projects. Participate with other project managers in standard development, educational sessions and process improvement projects.

In coordination with the Clinical Improvement Advisor and other quality staff, assist and develop processes that meet business needs across ANMC. Assist in complex issues within functional areas of expertise to contribute to the overall business strategy.

A ssist to develop priorities for change and scope of projects, while serving as a change agent by motivating, communicating and institutionalizing process improvement initiates.

Utilize outcome, process, and balancing measures to enable defining a problem statistically. Responsible for analyzing data, building solutions that bring sustainable change, and maintaining control using key indicators/metrics.

Other Information

Perform other duties as assigned or required.

KNOWLEDGE And SKILLS

• Knowledge of setting goals and targets for process improvement activities that follows S.M.A.R.T. principles.
• K nowledge of organizational principles and standards for business systems is desirable.
• K nowledge and proficiency with MS Project, Excel, Word, PowerPoint, and Visio. Sill of assessing and prioritizing multiple tasks, projects and demands.
• S kill in establishing and maintaining effective working relations with co-workers.
• S kill in verbal and visual presentations.
• S kill in addressing sensitive issues and situations.
• K nowledge of process improvement concepts and tools. I.e. PDSA, data analytics, spreadsheet management, and data visualization.
• K nowledge of change management.
• K nowledge of continues improvement experience to include the use of standard methodologies on complex projects in healthcare environment.
• K nowledge of applicable statutes, rules, regulations, ordinances, codes, administrative orders and other operational guidelines and directives.
• D emonstrates strong analytical and quantitative skills.
• D emonstrates customer-focus in defining quality and establishing priorities.
• D emonstrates strong interpersonal skills.
• S kill in advising leaders of complex organizations units.
• S kill in effectively facilitating diverse groups of individuals on a variety of topics.

MINIMUM EDUCATION QUALIFICATION

Bachelor’s Degree in Business or related field. Progressively responsible professional/exempt work experience may be substituted on a year-for-year basis for college education.

Minimum Experience Qualification

Non-Supervisory – Two (2) year professional work experience managing minor projects or working in positions using the organizational and professional skills used in improvement. An equivalent combination of relevant education and/or training may be substituted for experience.

Preferred Experience Qualification

Experience in the Alaska Tribal Health System. Training or experience specific to healthcare is highly preferred, as is experience with implementation of systems change in worksite setting.