Patient Services Specialist

Job Summary The Patient Services Specialist 1 provides administrative support in a physician office, clinic, or other area. This role assists patients to ensure high‑quality, patient‑centered care, handling patient relations, check‑in and check‑out, scheduling, insurance verification, and answering phones. Essential Functions Of The Role Assists with patient duties including relations, check‑in, check‑out, scheduling, insurance verification, and answering phones; arranges follow‑up visits and referral appointments. Assists with patient registration by collecting and verifying insurance information; verifies patient demographics and enters changes into the computer system; directs patients to appropriate waiting areas. Accepts payments for physician/clinic services according to established guidelines. Posts payments and enters charges into the computer using appropriate codes. Generates daily payment reports and verifies cash drawer against report. Provides accurate patient, medical, financial or procedural information to patients or approved external entities. MAY be required to discuss financial arrangements with patients. Receives and directs phone calls; assists patients and other visitors. Responds to routine inquiries concerning practice services, hours of operation, etc. Ensures any patient complaints are handled appropriately. Assists with medical records duties as requested. Key Success Factors Good listening, interpersonal and communication (oral and written), and professional, pleasant and respectful telephone etiquette. Ability to adapt communication style to suit different audiences; empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful. Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries. Ability to calm upset patients in a composed and professional manner. Excellent data entry, numeric, typing and computer navigation skills, with attention to detail. Comfortable working in a fast‑paced, constantly changing and stressful environment. Benefits Immediate eligibility for health and welfare benefits 401(k) savings plan with dollar‑for‑dollar match up to 5% Tuition reimbursement PTO accrual beginning Day 1 Belonging Statement We believe that all people should feel welcomed, valued and supported. Qualifications Education: High School Diploma/GED Equivalent Experience: Less than 1 Year of Experience #J-18808-Ljbffr Baylor Scott & White Health