Oracle Fusion Service Cloud Consultant

Salary: $121,000 - 161,000 per year Requirements:

• Experience with Oracle Service Cloud and Oracle Engagement Cloud (Service).
• Experience with Oracle CX Cloud, including Fusion Service Cloud, Digital Customer Service, and related technologies.
• Experience in architecture, design, process detailing, and problem definition.
• Knowledge and implementation experience with Service Request Management, Knowledge Management, Digital Customer Service, and Omnichannel features in Fusion Service Cloud.
• Understanding of customer service processes, service entitlements and coverages, RMA, and depot repair.
• Experience with Oracle Analytics Cloud (OAC) reporting.
• Familiarity with Application and Page Composer, Groovy Scripting, Redwood UX, Visual Builder, data migration, reporting, and analytics.
• Knowledge of AI Agents and web services-based integration.
• Experience gathering requirements, designing solutions, and configuring, developing, and deploying Oracle Cloud solutions.
• Experience collaborating with developers, analysts, project managers, and other cross-functional teams to deliver high-quality solutions.
• Experience leading Oracle CX Cloud managed services engagements.
• Preferred: Experience with Oracle Subscription Management Cloud and Oracle Inventory Cloud, and knowledge of Oracle Order Management Cloud.
• Preferred: Experience with Foundational Agile Kanban, greenfield implementations, and Agile projects.
• Preferred: Strong analytical and communication skills and the ability to build effective relationships with client stakeholders.
• Ability to manage end-to-end ERP package customization and implementation, translate complex requirements into development tasks, and contribute hands-on coding and design skills.
• Collaborative approach and strong communication with cross-functional teams and client stakeholders.

• Gather requirements with stakeholders across business units and help validate specifications against business objectives and ERP capabilities.
• Support solution architecture by customizing ERP package modules and features to meet detailed business requirements.
• Develop and integrate features into existing applications, review code, and maintain a stable, compliant codebase.
• Configure interfaces, run ETL processes, and help maintain consistent data flows between ERP systems and other applications.
• Assess ERP performance, identify enhancement opportunities, and ensure customizations meet security measures and regulatory standards.
• Document ERP customizations and provide user training to support knowledge transfer.

• AI
• AI Agents
• Cloud
• Composer
• ETL
• ERP
• Groovy
• Support
• Kanban
• Oracle
• Phoenix
• Security
• Web
• UX UI Design
• Flow

More:

We are recruiting a full-time Oracle Fusion Service Cloud Consultant for an assigned Package Consultant 2 role. The position is available in Everett, Washington; Hartford, Connecticut; Indianapolis, Indiana; Phoenix, Arizona; Raleigh, North Carolina; and Richardson, Texas. We offer eligible full-time employees competitive pay, medical, dental, vision, and life insurance; short- and long-term disability; health and dependent care reimbursement accounts; accident, critical illness, hospital indemnity, and legal insurance; a 401(k) plan with contributions dependent on salary level; paid holidays; and paid time off.

last updated 42 week of 2026