Technical Support Specialist (Level II)

DHD Consulting

Technical Support Specialist (Level II)Torrance, California, United StatesEssential Duties and Responsibilities:- Provide technical support via emails, phone calls, and on-site visits when necessary.- Plan and visit customers to offer technical assistance.- Document product specifications and usage for field sales and customers.- Conduct test runs and trials based on field sales and customer requests.- Review blueprints, plans, and other documents to run trial tests and provide machining suggestions.- Develop cost estimates or projected increases in production from proposed product usage.- Recommend changes in equipment, processes, or materials to reduce costs or improve operations.- Offer technical services related to product use, operation, and maintenance.- Conduct technical training sessions for clients and internal employees.- Provide weekly and monthly reports to supervisors and maintain reporting portals.- Communicate relevant distributor information to internal teams.- Assist in preparing technical manuals and publications.- Analyze technical support data and prepare periodic reports.- Support product and market trend research and monitor competitor activities. DHD Consulting

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Vacancy posted 2 days ago

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