Returns Processor

VARSITY SPIRIT, A VARSITY BRANDS COMPANY - THE DRIVING FORCE IN SPIRIT ACROSS CHEER, DANCE, BAND AND YEARBOOK

For over 50 years, Varsity Spirit has been the leading global source for all things spirit, including cheerleading, dance team, performing arts and yearbook. Focused on safety, entertainment and traditional school leadership, Varsity Spirit's 5,000+ employees are dedicated to celebrating school spirit. A leader in apparel innovation, educational camps, clinics, competitions, and yearbook, Varsity Spirit impacts more than a million athletes each year.

OUR COMMITMENT TO SAFETY

At Varsity Spirit, the safety and wellbeing of the young people we serve is of the utmost importance. Since our inception 50 years ago, we have been - and remain - steadfastly committed to doing our part to create a safe and positive environment for our participants' physical, emotional, and social development, and promoting an environment free from abuse and misconduct. Varsity has a zero tolerance for abuse in its programs, events, and associated business activities. Varsity is committed to reporting all suspicions, allegations, and incidents of abuse in full accordance with local laws and reporting requirements. Learn more at Our Commitment to Safety - Varsity.com.

LOCATION TYPE: Onsite

LOCATION DETAILS: 3131 Appling Rd, Bartlett, TN 38133. Please note that the team is expected to relocate in October 2026 to our new facility at 5300 Hickory Hill Rd, Memphis, TN 38141.


WORK HOURS: Monday - Friday between 8am - 5pm CST.

TRAVEL REQUIREMENT: No travel required for this position

HOW YOU WILL MAKE AN IMPACT

Varsity Spirit has an opportunity to join our growing organization as a full-time Returns Processor at our distribution center. The Returns Processor coordinates with Sales and Internal Departments to receive, evaluate, and process requires for returns, exchanges, and credits to determine the best option for our customers. The processor enters remake orders and transactions and codes appropriately for scheduling and billing purposes.


WHAT YOU WILL DO

• Processing returns entered by Sales Reps through computer system.
• Communication with internal departments or vendors as needed to ensure errors are not repeated with replacement order.
• Coordination of shipping to external locations for further inspection or alterations.
• Develop and maintain relationship with Sales and Accounting Teams for handling returns to full customer expectations.

QUALIFICATIONS

Knowledge/Skills/Abilities:

• Excellent verbal and written communication skills
• Task oriented and self-motivated
• Ability to meet required goals and deadlines
• Must be detail oriented
• Capable of working in a team environment, across multiple departments.
• Systems/Applications: Salesforce, OMS, AS400, PDM, PLM, Excel, Word

Education/Experience:

• High School Diploma or equivalent required.

PHYSICAL REQUIREMENTS:

• Requires ability to operate standard office equipment and keyboards.
• Must have the ability to lift and carry packages and other items and to walk short distances.
• Must be able to work in a warehouse environment and works with pallet jacks, tape guns, and other standard equipment.

#LI-KS1

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job.

JOIN THE BEST TEAM IN SPORT & SPIRIT

At Varsity Brands, we believe every student deserves the opportunity to succeed and every educator wants to make a difference. It takes a team to make a real impact, and through our two divisions - BSN SPORTS and Varsity Spirit - and our network of 6,000+ employees and independent representatives, we are proud to partner with a wide range of educational institutions and club and professional sports to transform the student journey in SPORT and SPIRIT.

OUR VALUES

Service - We lead with heart. We champion community.

Passion - We love what we do. It fuels our purpose.

Integrity - We do what we promise. We own our actions and decisions.

Respect - We earn it by giving it. Because everyone deserves it.

Innovation - We never stop striving to be better. For ourselves and our community.

Transparency - We are committed to openness and honesty in everything we do.

OUR BENEFITS

We are committed to putting you and your families first. For benefits eligible roles, we offer a variety of choices and costs as well as program enhancements that align with our responsibility to elevate the employee experience. Some of our offerings include:

• Comprehensive Health Care Benefits
• HSA Employer Contribution/ FSA Opportunities
• Wellbeing Program
• 401(k) plan with company matching
• Company paid Life, AD&D, and Short-Term Disability
• Generous My Time Off & Paid Holidays
• Varsity Brands Ownership Program
• Employee Resource Groups
• Access to Financial Coaching and member-owned Credit Union
• St. Jude Partnership & Volunteer Opportunities
• Employee Perks including discounts on personal apparel and equipment!

Varsity Brands companies are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, gender, sexual orientation, gender identity, veteran's status, age or disability.