Assistant General Manager 3 (On-Site)

C+C Apartment Management LLC is recognized as an industry leader in management and real estate operations. Our team manages the day‑to‑day operations of over 23,000 residential dwelling units across approximately 400 multi‑family buildings throughout the New York Tri‑state area. The C+C portfolio contains market rate, mixed market rate, affordable and full tax credit/affordable properties. Our mission is to provide exceptional property management services that meet the diverse needs of our various constituents, including our residents, the local community, government and financing agencies, and the owners of the properties. C+C offers a full breadth of management services to improve and enhance a property’s revenue, cost control measures, maintenance, financial reporting, and resident relations. Areas of Responsibility and Job Requirements Responsible for assisting the General Manager (GM) in the oversight of all operational aspects at a particular development/asset. The AGM will assume partial operational control of the asset in the absence of the GM. Responsibilities Supports the GM with the implementation of regulatory compliance efforts and leasing coordinated efforts (i.e., continuous occupancy management, logistical coordination of move‑ins/vacates/turnover). Oversees and implements site‑specific operational policies and procedures to ensure maximum performance by all employees. Responsible for the implementation of regulatory compliance efforts and leasing coordinated efforts (i.e., continuous occupancy management, logistical coordination of move‑ins/vacates/turnover). Supports and effectively manages on‑site LIHTC and/or Section 8 administration and compliance. Oversees payroll and paid time off for site employees, and monitors staff overtime. Plans, executes, and enforces site‑specific operational policies and procedures to ensure maximum performance by all employees. Oversight and follow‑up on all violations issued by City, State and Federal agencies. Procures all vendors, services and necessary materials transparently and in accordance with C&C policies and procedures, and ensures that spending is aligned with budget projections, and actively reviews and approves invoices. Mitigation and aggregation of pre‑acquisition Housing Quality Standards (HQS) violations, which include uploading completed NE‑2 forms onto the Division of Tenant Resources (DTR) portal. Oversees the implementation and effectuation of all resident A/R collections + legal arrears process. Oversees rent collection and resident arrears outreach follows guidelines issued by NYCHA, as applicable. Works with counsel and other parties on tenant arrears, insurance matters and other legal issues as they arise. Actively pursues tenant arrears and initiates non‑payment proceedings. Oversees BAEZ (mold survey & remediation) mitigation + reporting process as required by NYCHA reporting requirements. Closely monitors and supervises staff responsible for all trackers required by C&C management, NYCHA, government entities, partners, etc. Coordinates with Builders on construction and resident relocation, as applicable. Historical tracking and monitoring of monthly resident outreach notifications, working closely with social services, community affairs and community leader teams. Prepares and submits NYCHA related reports no later than the 5th of each month as a NYCHA requirement. Works closely with Development + L+M Builders teams as well as interfaces with related partners, stakeholders and ownership groups. Enacts and enforces organizational initiatives/SOPs. Monitors performance of direct reports and coordinates with HR on progressive disciplinary measures. Plays a critical role with development team(s) in executing both short‑ and long‑term initiatives/strategies across both the residential and retail components. Oversees incident reporting efforts – ensuring that all parties (site‑security, leadership, insurance and legal teams) are engaged, and details are properly recorded. Manages the violation process until completion. Ensures CAM charges/allocations, multi‑entity cost‑sharing allocations, AR/AP, MOR variance explanations, operating and CAPEX budget‑preparation are effectively handled. Supports the leasing team on any/all renewal, lease termination and/or lease negotiations. Liaises with Community Affairs to incorporate resident feedback into property operations and supports any/all L+M/C&C Community Affairs initiatives, with social services teams/agencies to aid the at‑risk residential population and residents as needed. Maintains full accountability and plays a direct leadership role in supervising agency‑specific regular inspections (i.e., REAC, MOR, API, etc.). Collaborates with Asset Management team as well as partners, stakeholders and co‑developers to drive additional value and control expenditures. Manages all CAPEX projects – working closely with AM, builder’s group and RM on bidding/leveling and execution of contract documents. Manages retail/commercial operations pursuant to the lease agreements. Manages the unit turnover process – includes bid‑leveling, estimating, and awarding process. Strategizes and logistically coordinates major projects/initiatives and/or PILOT programs as trend‑setters for the larger portfolio. Engages and serves as direct point of contact for Agency Officials/Representatives (i.e., HPD, HCR, DCA, NHA, HMFA, ESDC, HUD, NYCHA, etc.). Coordinates BBRI, OCAF, MU2M efforts – at times, directly handling the submissions. Conducts property inspections to verify work performed by maintenance staff and identifies areas that may need additional attention. Ensures staff are trained in all required applications and other tools needed to perform their duties, and confirms that they understand their roles and responsibilities and can achieve desired results. Attends Tenant Association meetings as necessary. Works closely with the security team on security‑related initiatives. Bachelor’s degree preferred or a combination of work experience, education and professional designations, certifications. Preferred Certifications: RAM, ARM, AHM, LIHTC and CPM. Minimum Years of Experience Required 3 + years of experience in Property Management Operational role(s) with a college degree – or – 4 + years of experience in a direct APM/AGM role at a similar scale/scope of properties (without a college degree). Additional Knowledge, Skills and Abilities Proficient in Microsoft Office applications. Experience in residential housing (market‑rate and/or affordable) and regulatory compliance. Strong understanding of Building Finance and PM‑specific Financial Reporting. Strong understanding of Regulatory Compliance (Rent‑Stabilization/Fair Housing/Section 8, etc.). Building system knowledge required. Project management experience. Exemplary customer service skills. Ability to complete tasks/projects on‑time. Competencies/Essential Job Functions This position consists mainly of sedentary work. The role may require exertion of up to 10 pounds of force occasionally and/or negligible force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. The role involves sitting most of the time. Incumbent requires close visual acuity to perform activities such as viewing a computer, extensive reading and visual inspection involving small defects. Incumbent frequently must talk and hear, expressing or exchanging ideas by means of spoken work and the ability to receive detailed information through oral communication, and to make distinctions in sound. Engages in repetitive movements with the wrist, hands and fingers by typing, reaching, picking, pinching, typing or otherwise working, primarily with fingers rather than the whole hand. Incumbent occasionally must climb, balance, stoop, stand for long periods, walk and/or move about on foot to accomplish tasks particularly for long distances; move from one work site to another or occasionally in narrow aisles, hallways or passageways; feel and touch objects with fingers, palm, and hands, lift up to 10 pounds. Other Duties This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of this position. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this position at any time with or without notice. C+C offers competitive compensation and benefits and tremendous potential with a growing residential real estate developer/builder organization. C+C is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. #J-18808-Ljbffr