Consumer Loan Support Specialist

Loan Servicing Specialist

In this role you will be responsible for monitoring highly complex retail loan servicing workflow, assisting other loan support specialists as needed and keeping leadership informed of department activities within an environment of high work volumes and established deadlines. Works on assignments that are highly complex in nature where independent action and a high degree of initiative are required in resolving problems and developing recommendations. Independently handles production tasks requiring advanced knowledge of highly complex retail lending documents, regulations, policies and procedures. Acts independently to determine methods and procedures on new assignments. Acts as a subject matter expert or lead and participate on project teams.

Perform loan servicing activities such as general loan maintenance, processing loan payments, data entry, loan document creation, lien perfection, escrow/tax support, flood review or general ledger reconciliation.

Responsible for understanding highly complex retail loan products and documentation, regulation, policy and procedure changes and apply changes to work process.

Provide subject matter expertise of processes and systems in all aspects of loan production, loan servicing and support activities.

Responsible for providing outstanding customer service, respond to requests including escalated problems and make recommendations to internal and external customers.

Analyze and review team metrics to assist Leadership in coordinating and adjusting workflow.

First point of contact for customer and associate escalations. Prepares formal written customer response communications as required.

May participate on project teams within division and across departments.

Collaborate and participate in cross-functional teams across business units to solve issues affecting all aspects of Loan Support activities.

Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.

Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.

Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.

May be asked to coach, mentor, or train others and teach coursework as subject matter expert.

Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words.

Takes personal initiative and is a positive example for others to emulate.

Embraces our vision to become "Business Bank of Choice"

May perform other duties as assigned.

The pay range for this role is $18.00 - $30.00.

The pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, and those details will be provided during the recruitment process.

Primary Location: Ability to work fully onsite at posted location(s).

2228 South 78th Street Tacoma WA 98409