Systems Support Specialist

Job Category Technical Employee Type Active - Full-Time Description Join South Peninsula Hospital’s Information Technology team and play a vital role in keeping clinical and business systems running smoothly while providing exceptional support to healthcare staff across the organization. Make a direct impact on patient care and hospital operations by serving as the frontline IT support professional for a critical healthcare environment.

HIGHLIGHTS

Community-Centric: Pairing small town values with industry-leading standards, South Peninsula Hospital values and invests in our staff and deeply cares about our patients. Benefits: South Peninsula Hospital provides a competitive salary and industry-leading benefits, including Health/Dental/Vision Insurance with up to a $2000 HRA and generous PTO. Loan forgiveness and tuition reimbursement programs are available.

RESPONSIBILITIES

Provide timely Help Desk and technical support to hospital staff through ticketing and phone-based support requests. Troubleshoot hardware, software, network, and system issues, gathering information for escalation when needed. Maintain and document support requests, resolutions, desktop inventory, and software licensing compliance.

KNOWLEDGE AND EXPERIENCE

Associate degree from an accredited institution or two years of experience in a technical support or related role. Experience with Microsoft products and desktop support in a professional environment. Working knowledge of networking protocols and information systems troubleshooting. Experience supporting server-based systems and Windows Server environments is preferred. Experience with CPSI or a comparable Hospital Information System (HIS) is highly desirable. Strong customer service skills with a commitment to responsive, professional support. Excellent attention to detail, documentation practices, and the ability to produce quality work in a timely manner. Physical Requirements: Ability to lift up to 40 pounds (or 25% of body weight, whichever is less), walk and stand for extended periods, and perform activities such as stooping and sitting throughout the workday.

ENVIRONMENT

The South Peninsula Hospital is a combined 22-bed Acute Care Critical Access Hospital and 28-bed Long Term Care facility located at the southern end of the Kenai Peninsula in South-Central Alaska. The role requires frequent interaction with hospital staff, physicians, and technology vendors while supporting critical business and patient care systems. Working hours may occasionally fluctuate based on operational and project needs. Job Hazards: This position involves access to confidential employee, business, and protected patient health information (PHI), requiring strict adherence to privacy, security, and information protection standards. Additional Information

FTE 1

Position type Non-Union Shift Type Days EEO Notice We are an Equal Employment Opportunity employer. Applicants will receive consideration without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any prohibited characteristics. #J-18808-Ljbffr South Peninsula Hospital