Global Customer Service & Tech Support Process Leader

Bio-Rad Laboratories is seeking a Sr. Director/Director, Global Customer Care Process Lead to own global customer service and technical support processes across 37 countries. You'll harmonize tools, escalation paths and case-resolution workflows for a compliant, scalable customer experience in a regulated environment. Remote work is offered anywhere in the U.S. with compensation in the $179k–$246k range and a potential bonus.