Scheduling Coordinator - Outpatient Infusion

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Position Details

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Location: Mercy Coletta Cancer Center (On-Site)

Shift: Full Time (40 hours/week)

Schedule: Days, Monday-Friday

Overview

The Scheduling Coordinator role is responsible for providing personalized, professional care to our patients. This role will assist in the coordination of care by scheduling patients, entering patient information with precision and accuracy, and managing administrative tasks. Our Scheduling Coordinators build relationships and collaborate with patients and hospital staff to achieve the best possible patient care. Join us in a role where you can have a positive impact on patient care for those in your own community!

Job Description

• Receives orders and schedules patients for procedures and obtains proper documentation for required authorization.

• Follows site-specific protocols and maintains up-to-date documentation to ensure compliance.

• Utilizes phone, fax, and emails to communicate with patients, physicians, and hospital staff.

• Prepares patients for visit by accompanying patients to treatment room/area, documents vital signs, and other appropriate information in EHR per acceptable nursing practice.

• Creates referrals and checks for correct/matching CPT codes for procedures.

• Inputs physician orders, pertinent data, and retrieves reports from within the Electronic Health Record.

• Communicates and collaborates with internal departments in a timely manner and adheres to acceptable protocols of patient care.

• Responsible for managing scheduling details such as equipment, resources, and supplies.

• Other duties as assigned.

Qualifications

• Education: High School diploma or GED required.

• Preferred Experience: 2 years healthcare or clinical experience. Medical terminology or broad experience base in medical terminology.

• Other skills & knowledge: Telephone etiquette, customer service, computer skills (skills, knowledge, abilities). Knowledge of business machines required and keyboard.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

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