Operations Manager - Located in Independence, MO

Operations Manager – Independence, MO Salary: $93,000 – $130,000. Location: Independence, MO. Job Summary Oversee day‑to‑day operations, ensuring compliance with GMR values and strategies, leading the local team to develop, implement and maintain operational plans, reports, and documentation. Essential Functions / Duties Demonstrate that internal customers are as valuable as external customers; project appreciation and respect for all team members. Analyze markets and develop plans that match the supply of out‑of‑hospital healthcare services to meet customer demands. Ensure optimal service levels to agencies, hospitals, and the medical community. Analyze customer satisfaction information, modify processes, and counsel employees to maintain high levels of service. Negotiate contract provisions and modifications. Participate in resolving issues with community and political groups and other agencies. Keep current on industry trends that may impact the division. Plan, control and monitor operating budgets for assigned areas of responsibility. Participate in marketing activities and business development to increase revenues and reduce costs. Prepare and analyze financial and other data reports. Make modifications to operations to contain costs. Direct and integrate clinical management. Design, implement and maintain processes to maximize quality of operations. Ensure compliance with GMR policies and procedures. Ensure continuous quality improvement through clinical management, communications center, and protocol interaction. Establish a disaster planning program and take control of situations as needed during disasters. Interact with other emergency relief providers: public and private. Establish goals and objectives for field operations based on communicated goals and regional strategies and clearly communicate these to employees. Manage recruitment, retention, development, and formal recognition of employees. Provide direction, clarity of expectations, and coaching for supervision. Manage employee performance by setting and communicating standards, measuring results, and providing feedback. Act as a resource for employees in resolving problems and increasing effectiveness. Participate in resolving labor disputes and maintain effective relationships with union representatives. Ensure consistent and fair treatment of employees. Monitor compliance with OSHA, EEO, and other applicable laws governing business and employee relations. Modify jobs or roles of supervisors and field employees to increase job satisfaction and development. Actively develop, train, and promote the use of work teams for process improvement. Ensure effective, timely and cost‑efficient contract administration. Monitor and modify processes to manage success measures. Implement changes to integrate operational initiatives with organizational strategy. Establish plans and specific actions to assist in integrating new companies into the GMR family. Ensure effective risk management, including workers’ compensation and safety, through proactive education and training. Manage inventory, including the fleet of vehicles, cost‑effectively. Administer the capital budget to ensure effective use of resources. Moderate travel to assigned areas of responsibility. Mentor employees, conduct performance evaluations, counsel, provide disciplinary actions, and facilitate team development that drives positive results. Qualifications Minimum of three (3) years of general management experience. Minimum of two (2) years of EMS experience. Education Bachelor’s degree in Business, Healthcare, or another appropriate field of study is preferred. Credentials / Licenses Current State EMT/Paramedic License. BLS and ACLS certification (AHA). Benefits Medical, vision, dental, 401(k), disability, FSA, HSA, EAP, vacation, and paid time off. EEO Statement Global Medical Response and its family of companies are an Equal Opportunity Employer, supporting veterans and providing reasonable accommodations for individuals with a disability. #J-18808-Ljbffr Global Medical Response