Sales Associate (Store 152, Van Nuys, CA)

Sales Associate (Store 152, Van Nuys, CA)

The Sales Associate will assist in the receiving, stocking, pricing of all merchandise and help maintain a clean and orderly merchandise presentation and overall store cleanliness.

Customer Service

• Provide a positive representation of Ace Retail Group.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
• Possess a friendly outgoing demeanor; work well with customers as well as associates.
• Ensure all pages and calls are answered promptly, courteously and effectively.
• Forward any customer complaint that cannot be handled to a member of management.
• Possess strong product knowledge and knowledge of store layout and location of products.
• Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.

Store Operations

• Assist in creating a positive, professional and safe work environment.
• Assist with receiving, checking in and stocking of merchandise throughout the store.
• Assist with maintaining back stock levels.
• Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area.
• Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
• Assist with merchandise resets through the store.
• Provide assistance to Department Specialists, i.e. price changes, special orders.
• Ensure signage is current throughout the store.
• Operate forklift with proper training.
• Communicate any Store Support Center issue to General Manager for follow up.
• Communicate any merchandising, cost control or sales idea to General Manager.
• Participate in store meetings.
• Be professional in appearance and actions.
• Perform all other duties as assigned.

Other Essential Requirements

• Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others:
• WINNING In business, money is the score. To win, we must perform, compete, and have fun.
• EXCELLENCE Striving to be our best through continuous improvement and inspiration.
• LOVE Love the people, love the work and love the results.
• INTEGRITY Honesty, reliability, high character and ethical behavior.
• GRATITUDE Appreciating being in the business of serving others.
• HUMILITY A modest and respectful approach to leadership and work.
• TEAMWORK Collaboration over control or credit; together we are Ace.

Minimum Skills, Requirements and Qualifications

• High School or GED equivalent.
• Formal retail experience preferred.
• Standing, walking, lifting (up to 25lbs) and climbing.

Compensation Details

$17.87 Per Hour

Equal Opportunity Employer

Ace Retail Group is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws.

Notice to Applicant

You are applying for a job with an independently owned and operated cooperative member of Ace Hardware Corporation, who owns and operates this Ace Hardware retail store location. Ace Hardware Corporation is not the employer for this position. The independent store owner alone is responsible for and independently makes all decisions concerning employment related matters, including hiring, firing, discipline, supervision, staffing and scheduling. Ace Hardware Corporation will not receive a copy of any applications submitted for this position, does not control interviews and/or hiring decisions, and has no control over or responsibility for the employment policies and practices of the independent store owner. If hired, the independent store owner will be your only employer. The Ace Hardware trademarks, logos and designs are owned by Ace Hardware Corporation and used by independent store owners under a license from Ace Hardware Corporation.