Advanced Clinical

Medical Information Contractor II

We are seeking a detail-oriented and proactive Medical Information Contractor to support the delivery of accurate, compliant, and timely medical information. This role plays a critical part in ensuring regulatory adherence while serving as a trusted resource for healthcare professionals and internal stakeholders.

Key Responsibilities

• Ensure all medical, ethical, and legal responsibilities related to product and device information are handled in accordance with regulatory and compliance standards
• Identify and appropriately escalate product quality complaints, adverse events, and safety information in alignment with regulatory guidelines and internal procedures
• Receive, document, and respond to written medical information inquiries from healthcare professionals and internal teams
• Develop and maintain medical response materials, including standard response documents (SRDs), FAQs, and communication templates
• Serve as a subject matter resource by providing product and process education to internal and external stakeholders
• Conduct quality reviews of medical information cases and call documentation to ensure accuracy and compliance with safety and reporting standards
• Provide feedback, corrections, and retraining support to team members when needed to maintain service quality
• Collaborate cross-functionally on projects and contribute to the delivery of scientific and technical product information
• Support onboarding, training, and ongoing development of medical information and contact center team members
• Manage and resolve escalated cases requiring higher-level medical review

Qualifications

• Pharmacist (PharmD or RPh required)
• Minimum of 1+ year of experience in pharmaceutical or biotechnology medical information
• Strong understanding of regulatory requirements related to:
  • Medical information
  • Pharmacovigilance (PV) / adverse event (AE) reporting
  • Product quality complaints (PQC)
• Excellent written, verbal, and interpersonal communication skills
• Ability to work independently in a fast-paced, high-demand environment
• Strong organizational skills with a proactive mindset and sense of urgency
• Comfortable collaborating across cross-functional teams
• Proficient in Microsoft Office (Word, Excel, PowerPoint), Outlook, and Microsoft Teams

What Success Looks Like

• Consistently delivers accurate, compliant, and timely medical information responses
• Demonstrates strong judgment in identifying and escalating safety-related information
• Maintains high-quality documentation and supports continuous improvement initiatives
• Builds credibility as a trusted resource across internal teams and external partners

*This position is REMOTE

Full-time employees are also eligible for benefits options such as health coverage, life insurance, disability insurance, and 401k benefits.

At Advanced Group, our commitment to diversity and inclusion in every part of our organization is crucial to fulfilling our mission and demonstrating our REAL values. Advanced Group is committed to providing employment opportunities without regard to sex, race, color, age, national origin, religion, gender identity or expression, sexual orientation or sexual preference, pregnancy or maternity, genetic information, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

Advanced Group complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please contact View email address on click.appcast.io.