Tourist Information Counselor

Job Details Salary: $18.83 Hourly Location: Pike County, PA Job Type: Non-Civil Service Temporary Part-time Job Number: N-2026-60359 Department: Department of Transportation Division: TR Trsm Srvs Sctn Opening Date: 10/13/2026 Closing Date: 10/22/2026 11:59 PM Eastern Job Code: 05942 Position Number: 00256123 Union: AFSCME Bargaining Unit: A1 Pay Group: ST03 Bureau / Division Code: 083910 Bureau / Division: Bureau of Innovations/Tourism Services Division Worksite Address: Pike County Welcome Center / I-84, Exit 53 City: Matamoras, Pennsylvania Zip Code: 18336 Contact Name: Brenda Findley Contact Phone: View phone number on click.appcast.io Contact Email: View email address on click.appcast.io THE POSITION Do you enjoy meeting new people and helping them plan memorable trips? Start an exciting career as a Tourist Information Counselor with the Pennsylvania Department of Transportation (PennDOT). In this position, you will help travelers learn about Pennsylvania and make the most of their visit. You will provide friendly guidance, helpful resources, and accurate details to support safe and enjoyable travel. Apply today to become part of a team that represents our state with pride and outstanding service! DESCRIPTION OF WORK This position supports the Welcome Center by helping travelers, organizing information and assisting with daily operations. As a Tourist Information Counselor, you will perform the following duties: Visitor Assistance: Greet guests and provide directions, travel details, and lodging information Tourism Support: Share details about attractions, events, and activities to promote Pennsylvania travel Center Operations: Open or close the Welcome Center and help keep displays clean and organized Inventory Management: Unpack, store, and track literature and supplies for visitor use Record Keeping: Complete accurate daily reports, customer counts, and reservation details Communication Tasks: Coordinate with supervisors and staff to share questions, needs, or concerns Interested in learning more? Additional details regarding this position can be found in the position description. Work Schedule and Additional Information: Temporary, part-time \"on call\" employment On call shifts can range from 7:00 AM to 7:00 PM, (temporarily hours are 9:00 AM to 5:30 PM), 7 days per week. Shifts vary and scheduled hours are based upon operational needs. Telework: You will not have the option to telework in this position You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS Minimum Experience and Training Requirements: One year of experience in work involving public contact; or An equivalent combination of experience and training. Additional Requirements: You must be willing and able to work in and commute to the Pike County PennDOT Welcome Center: I-84, Exit 53, Matamoras. You must have the ability to be \"on call\" between 7:00 AM to 7:00 PM, seven days a week. Current hours are 9:00 AM to 5:30 PM. You must have the ability to report to work within 1-hour of being called in. You must have front facing public contact experience. You must have experience working with computers. You must have experience answering phones, composing emails, compiling reports, tracking office activities and inventory, entering data, and filing. You must be able to perform essential job functions. Preferred Qualifications (not required): Five or more years of full-time experience in work involving front facing public. High school diploma or equivalent. Veterans Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click on Veterans. Telecommunications Relay Service (TRS) 711 (hearing and speech disabilities or other individuals). The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply. #J-18808-Ljbffr Commonwealth of Pennsylvania