Parts and Service Specialist

Job Details Title: Parts and Service Specialist Business Function: Parts Branch Name: MHC Kenworth‑Concord Date: 06‑26‑2026 Address: 5331 Davidson Highway City: Concord State: NC Job Overview & Essential Functions Murphy‑Hoffman Company, LLC is North America’s largest Kenworth truck dealership group and leasing group. As MHC continues to grow, we have an opening for a Parts and Service Specialist. The Parts and Service Specialist is accountable for completing both the responsibilities of a Service Advisor and Counter Salesperson. The Service Department responsibilities include ensuring that customers are greeted openly and friendly; coordinating customer repair requests; estimating cost of repairs within set guidelines; assisting Service Manager with clerical duties, such as documentation required for warranty, policy settlements, repair order filing and repair preparation for warranty. From a Parts Department standpoint, this position will be responsible for assisting all customers and mechanics in securing needed parts and supplies. The role will also be accountable for achieving the monthly sales and gross profit forecasts, and for seeking and soliciting parts sales. Coordinates customer repair orders with Service Manager and Shop Foremen for task assignment and coordinates with Foremen for proper work scheduling of all shop business. Ensures customers receive the most expedient service available through questioning and understanding repair requests. Works with customers and mechanics to fill parts requirements. Prepares invoices for all over the counter sales, and house requisitions for all parts that are issued to the shops. Enters all lost sales into the inventory system so that proper inventory items and levels can be maintained. Prepares information for the Parts Manager on parts which may be required for inventory. Works with Service Manager to ensure timely action taken and settled in areas of disputes and warranty. Assures all documentation necessary for sale of labor (customer, internal and warranty) is complete and properly executed. Inputs repair order information to data processing system and closes repair orders. Informs the Service Manager of all customer complaints so they may be handled before the vehicle leaves the shop. Advises customer of needed service work, as well as suggests additional labor, parts and body shop sales whenever possible (e.g., Preventive Maintenance Inspections, related service work, etc.). Participates in training to stay current on technical and warranty issues. Assists in maintaining a clean shop and office area. Performs other duties as assigned by a supervisor. Safety‑Sensitive This position has been designated as a safety‑sensitive position. Any person performing the position while under the influence of marijuana or any other illegal drug may constitute a threat to health or safety or in which a lapse of attention could result in injury, illness, or death, including without limitation a position that includes the operating, repairing, maintaining, or monitoring of heavy equipment, machinery, aircraft, motorized watercraft, or motor vehicles or handling of hazardous materials and/or waste as part of the job duties. Qualifications CDL (preferred). Minimum 4 years’ experience in related field. Prefer experience dealing with the public in sales/service capacity. Computer experience (preferred). Strong customer relations and communication skills. Good leadership abilities. Must have a positive can‑do attitude. Benefits Competitive Salary Medical, Dental and Prescription Insurance Disability and Life Insurance Paid Time Off program 401k and Profit Sharing with Employer Match Flexible Spending Account Internal Promotion Opportunities On the Job Training Equal Opportunity Employer / Veterans / Disabled Equal Opportunity Employer / Veterans / Disabled #J-18808-Ljbffr