Application Support Engineer

Akkodis is seeking an Application Support Engineer for a Contract job with a client in Charlotte, NC (Hybrid) . You will be responsible for monitoring and supporting applications to ensure 100% SLA compliance, troubleshooting production issues, and preparing RCA documents.


Rate Range: $52/hour to $55/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.


Application Support Engineer job responsibilities include:

• Provide application support for critical applications in the Payments space.
• Monitor and support applications to ensure 100% SLA compliance.
• Provide on-call support and triage production tickets/issues.
• Prepare Root Cause Analysis (RCA) documents for issues.
• Partner with application teams, CCO, and support teams to resolve issues.
• Prepare and review Impact Analysis based on issue analysis.
• Automate daily business-as-usual (BAU) tasks by writing scripts.
• Support after office hours, at weekends, and stay on call when needed.
• Identify root causes in code and suggest break-fix activities in the code and/or database.
• Follow the release management and code deployment process to migrate code changes.

Desired Qualifications:

• Bachelor's degree in computer science, Information Technology, or a related field.
• 3+ years of experience in application support, with a focus on critical applications in the Payments space.
• Strong experience with Java/J2EE, SQL, and Splunk for troubleshooting and monitoring.
• Hands-on experience with Unix/Linux scripting and understanding of database terminologies.

If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at Shivani.Singh2@ akkodisgroup.com


Pay Details: $52.00 to $55.00 per hour


Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.


Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

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