Front Desk Agent

Description

Who We Are

Join White Lodging — a hospitality company developing and operating award-winning, premium-brand hotels, rooftop bars, and restaurants in top U.S. cities. We are committed to operational excellence and delivering outstanding results across every aspect of the guest experience. Success at White Lodging is built on accountability, performance, and execution — we set high standards, solve problems quickly, and work together to achieve exceptional outcomes for our guests, associates, and properties. 

We are seeking a Front Desk Agent who is motivated by achieving goals, maintaining high performance standards, and contributing to the success of hotel operations in Milwaukee, WI. In this guest-facing hotel front desk role, you will execute check-in and check-out procedures, manage reservations, resolve guest concerns, and support the overall performance objectives of the hotel. The ideal candidate has strong communication skills, a results-oriented mindset, and the ability to thrive in a fast-paced hospitality environment. No prior hotel experience is required — this is an excellent opportunity for individuals looking to build a career in hospitality operations, hotel management, and property leadership with a company that invests in its people. 

Starting pay at $16.50/hour + performance based incentives with potential for additional $50+/week.

What You'll Do

• Execute check-in and check-out procedures accurately and efficiently to support smooth hotel operations 
• Achieve high standards of front desk performance through accuracy, responsiveness, and attention to detail 
• Effectively manage reservations, room assignments, and guest account information to ensure operational efficiency 
• Resolve guest concerns promptly and decisively to achieve positive outcomes and minimize service disruptions 
• Maintain complete knowledge of hotel services, room inventory, rates, and amenities to support informed decision-making and operational success 
• Ensure all cash handling, credit processing, and accounting procedures are completed accurately and in accordance with established standards 
• Prioritize tasks effectively in a fast-paced environment to meet deadlines and operational objectives
• Contribute to front desk productivity by maintaining organization, efficiency, and consistency throughout each shift 
• Support hotel performance by maintaining accurate records and protecting the security and confidentiality of guest and hotel information 
• Maintain lobby and entrance standards that support operational excellence and property presentation goals 
• Adapt quickly to changing business demands and operational priorities 
• Perform other duties as assigned
  
  

What You'll Bring

• Strong communication skills and the ability to execute responsibilities with accuracy and professionalism 
• A results-oriented mindset with a focus on achieving high performance standards 
• Strong problem-solving skills and the ability to make effective decisions under pressure 
• The ability to manage multiple priorities and maintain productivity in a fast-paced environment 
• High attention to detail and commitment to accuracy 
• Personal accountability and a demonstrated ability to follow through on responsibilities 
• The ability to adapt quickly to changing operational needs and priorities 
• A commitment to continuous improvement and achieving performance goals

What You Can Look Forward To

• DailyPay — get paid when you need it
• Advanced scheduling with easy shift swapping via our app
• Unlimited employee referral bonuses
• 401(k) with company match
• Paid time off (PTO) with rollover
• Complimentary wellness tools
• Leadership development & tuition reimbursement
• Discounts on hotel rooms, dining, and travel
• Growth opportunities across multiple hotel properties in your market
• Employee Assistance Program (EAP)
• Full-time associates also receive:
  • Medical, dental, and vision insurance — starting day 1
  • Life and disability insurance
  • Paid parental leave

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.