Patient Service Representative

Pediatric Home Service

At Pediatric Home Service, we help medically complex kids live their best lives, at home, with their families. As a national leader in pediatric home care, we offer a full range of services including infusion, clinical nutrition, respiratory therapy, PPEC, private duty nursing, and DME. Whether you're caring for patients or supporting behind the scenes, every role at PHS makes a difference. Join a mission-driven team that's committed to putting children and families first.

Position: Patient Service Representative

Location: Roseville, MN

Hours: Monday-Friday, 8 am- 5 pm

Schedule: In office for training

Hybrid after training, in office 2-3 days/week

The Position:

We are looking for a full-time Patient Service Representative to join our customer-focused, supportive team. Our Customer Service department is a fast-paced, high-energy environment and you'll find yourself challenged and required to use critical thinking every day. You will also be surrounded by a close-knit and supportive group who has the same dedication to serving medically fragile children and their families.

• Creates and confirms delivery tickets for Durable Medical Equipment (DME)
• Creates IV Delivery Tickets (as applicable)
• Assists internal and external customers and staff through the Customer Service help desk, phone calls, email or face to face encounters
• Serves as the Patient Services Coordinator of the Day (COD) (as applicable)
• Maintains database of physician orders
• Performs call-outs, processes returned mail and 'to dos'
• Obtains patient supply orders for products and services provided via systems, telephone, fax or helpdesk
• Obtains and assists with new patient referrals via telephone and completes the DME intake
• Updates patient account information on an ongoing basis, including patient change forms
• Addresses complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation
• Coordinates courier service with appropriate staff for deliveries as needed
• Maintain compliance with HIPAA and PHS requirements regarding internal and external electronic medical record (EHR) access
• On-call duties/rotation may be required based on business need

Requirements:

• High school diploma or general education degree (GED); or one (1) month of related experience and/or training; or equivalent combination of education and experience
• Durable medical equipment (DME) intake/ admissions experience preferred
• Exceptionally organized, multi-tasking, problem solving and communication and strong keyboard skills; High level of initiative combined with a customer service mentality is also required
• Experience with compliance/HIPAA requirements and electronic medical record (EHR) systems preferred

Benefits:

• Generous Paid Time Off (PTO) for full time employees to ensure a healthy work-life balance
• 401(k) Matching to help secure your future
• Tuition Reimbursement to support your educational and professional growth
• Professional Development & Learning Opportunities to expand your skills and knowledge in pediatric care
• Health and Dental insurance
• Short & Long Term Disability and Life Insurance

Salary Range:

At PHS, we are committed to providing specialized care for medically complex children. Every role, from direct patient care to customer support, plays a vital part in improving the lives of kids and families. The impact you make is invaluable. We are dedicated to offering fair and transparent compensation to our team members. The range for this role is $20.66 to $23.00 hourly, based on experience and qualifications.

Pediatric Home Service is an equal opportunity employer; we are committed to affirmative action and equal employment opportunities for all regardless of protected veteran status, race, color, creed, religion, national origin, sex, sexual orientation or identity, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status with regard to public assistance. #DME123