Medical Practice Operations Manager

Job Description

Job Description

NOW HIRING: Practice Operations Manager
DO NOT APPLY if you don't have experience and qualifications as mentioned below. You must have a bachelor's or master's degree in business or health care. You must have strong references (no family or friends).

Occupational Medicine & Diagnostic Imaging Center

Location: 1236 Brooks St., Ontario, California, and 1845 E Holt Blvd, Ontario

Employment Type: Full-Time

Compensation: Competitive Salary 

About Us

Universal Point Clinics (UP Clinics) is a growing Occupational Medicine and Workers' Compensation provider, expanding into diagnostic imaging services. We are seeking an experienced and highly motivated Practice Operations Manager to oversee the daily operations of our Occupational Health Clinic and newly opening Imaging Center.

This is a leadership position responsible for clinic operations, staff management, business development, employer relations, patient satisfaction, regulatory compliance, and revenue growth.

Key Responsibilities

Operations Management

• Oversee daily operations of the occupational medicine clinic and imaging center
• Develop and implement efficient workflows and operational procedures
• Monitor clinic productivity, patient flow, and operational performance
• Ensure high-quality patient service and satisfaction
• Resolve operational issues and improve efficiency

Staff Leadership

• Recruit, train, supervise, and evaluate clinic staff
• Manage scheduling and staffing levels
• Conduct performance reviews and coaching
• Foster a positive and professional work environment
• Ensure accountability and team performance

Workers' Compensation & Occupational Health

• Coordinate workers' compensation operations
• Develop and maintain relationships with employers, adjusters, nurse case managers, and insurance representatives
• Support occupational health programs, DOT services, pre-employment exams, and employer accounts
• Monitor service quality and turnaround times

Imaging Center Operations

• Assist with imaging center startup and ongoing operations
• Coordinate scheduling, authorizations, and referrals
• Ensure compliance with radiology and imaging regulations
• Work closely with radiology staff and vendors
• Monitor imaging center productivity and patient experience

Revenue Cycle Oversight

• Monitor billing, collections, accounts receivable, and reimbursement trends
• Work closely with billing vendors and management
• Review key performance indicators (KPIs)
• Identify opportunities to improve revenue and reduce denials
• Assist with payer contracting and credentialing processes

Business Development

• Develop relationships with employers and referral sources
• Support marketing and growth initiatives
• Identify opportunities to increase clinic and imaging center volume
• Represent the organization professionally in the community

Compliance & Quality

• Ensure compliance with OSHA, HIPAA, California regulations, and clinic policies
• Maintain quality assurance programs
• Support accreditation and regulatory inspections
• Implement policies and procedures to improve compliance and patient safety

Qualifications

• Minimum 3-5 years of healthcare management experience
• Experience in Occupational Medicine, Workers' Compensation, Imaging, or Multi-Specialty Clinics preferred
• Strong leadership and team management skills
• Knowledge of medical billing, revenue cycle management, and insurance reimbursement
• Experience with EMR systems and healthcare operations
• Excellent communication, organizational, and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
. Bachelor's or Master's degree in business or administration 

Preferred Qualifications

• Occupational Health or Workers' Compensation experience
• Diagnostic Imaging Center experience
• Revenue Cycle Management experience
• Business development and employer relations experience

Compensation & Benefits

• Competitive salary based on experience
• Paid holidays and sick leave
• Career advancement opportunities
• Leadership role in a rapidly growing healthcare organization

Join us and play a key role in building one of the leading Occupational Medicine and Imaging Centers in Southern California.

To apply, please submit your resume and cover letter detailing your management experience and accomplishments.