Customer Service Advisor

Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate.

Are you fluent in French and ready to begin an exciting international career? Join our team and represent a well-known global car rental brand while working in one of the most modern and inspiring office environments in Sofia.

At TELUS Digital Bulgaria, we provide more than just a job - we offer professional growth, international collaboration, and an exceptional workplace designed for success.

Work in One of Sofia’s Most Impressive Office Buildings

Our team is based in the iconic TELUS Tower, located in the vibrant center of Sofia. The office environment is designed to support both productivity and well-being.

What We Offer

• State-of-the-art personal gym with a breathtaking 360° panoramic view of Sofia
• Relaxation areas, chill-out lounges, and gaming zones
• Modern, comfortable office spaces
• An international and supportive team culture
• A welcoming French-speaking community in Sofia
• Relocation Support – We Help You Settle In

We support candidates relocating from within Bulgaria and from abroad

For candidates relocating from outside Bulgaria

• We provide a comprehensive relocation package to help you start smoothly:
• Relocation bonus
• 3 weeks of fully paid accommodation
• Support from a professional relocation broker to help you find long-term housing in Sofia
• Guidance during your transition to life in Bulgaria

For candidates living outside Sofia but within Bulgaria

• Your training will take place in the office at TELUS Tower, where you will receive hands-on support and guidance from experienced trainers.
• To ensure you can fully focus on learning and settling in:
• Accommodation in Sofia is fully paid during the training period
• This allows you to experience the city, integrate with the team, and receive the highest quality professional onboarding
• After completing the training, we offer flexible working options depending on the project needs:
• Office-based work
• Home office opportunities

What We Offer

• Fully paid professional training
• Competitive salary package
• Career development opportunities in an international company
• Additional health insurance
• Employee Referral Program with attractive bonuses
• Access to 50+ company benefits and services
• Continuous learning and professional development
• Supportive leadership and a collaborative team environment

Your Responsibilities

• Represent a well-known international car rental brand
• Communicate with customers via phone and email in French
• Assist clients with:
• New reservations
• Booking modifications
• General travel and mobility inquiries
• Provide tailored mobility solutions based on customer needs
• Deliver excellent customer service through professional and friendly communication
• Contribute ideas to improve customer experience and service quality

What We Are Looking For

• Fluent French (C1 level or higher)
• Good English skills for internal communication
• Strong communication and problem-solving abilities
• Customer-oriented mindset
• Positive attitude and team spirit
• No previous experience required — full training is provided

About us: TELUS Digital Bulgaria is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.