Retail Branch Manager

Retail Branch Manager I Location: North Carolina – Gastonia. Full-time. Key Responsibilities Achieve branch sales and revenue goals by identifying, marketing, and recommending banking products and services beneficial to the customer. Maintain the Woodforest culture and create energy around retail objectives and initiatives. Recruit, train, retain, and motivate staff to ensure profitability, sales, customer experience, compliance, and growth objectives for assigned branches. Develop and lead innovative strategies to grow, retain, and deepen consumer and business relationships. Proactively grow business deposits and loans through inside and outside business calling. Enhance customers' experience and the bank's reputation by warmly greeting, engaging, and developing relationships with retail partners and customers. Embrace and lead a technology-driven customer experience. Partner and execute a community engagement strategy with a Community Development Relationship Manager to be an engaged community partner. Inspire team members to reach their full potential. Perform any other duties as assigned. Competencies Required Proactive in seeking business outside the branch. Goal-oriented, disciplined, team leader with strong interpersonal skills, sales aptitude, and comfortable with outside sales. Open to direct coaching and feedback. Willing to work flexible or extended hours to meet business needs; reliable. Passion for people, effective problem-solving, composure, and positive attitude when interacting with customers and team members. Ability to learn products, services, policies, procedures, regulatory guidelines, and sales and service process quickly. Maintain confidentiality, follow directions, and apply proper policies, procedures, and guidelines. Excellent organizational and prioritization skills to multi-task in a fast-paced environment with accuracy and attention to detail. Understand instructions, forms, applications, and be familiar with financial statements and credit reports. Minimum Qualifications / Experience 5 years of relevant and transferable sales and/or customer service experience, or a bachelor’s degree and 3 years of such experience. 1 year of experience leading and directing a sales team. Previous in-store banking experience preferred but not required. Positive and engaging attitude. Prefer candidates residing within the community. Formal Education & Certification High school diploma or equivalent required. Work Status Full-time. Supervisory Responsibility Responsible and accountable for all personnel and employment decisions at the branch location. Travel Up to 50% or more outside branch or as needed by customers. Working Conditions Stand most of the time; walking, moving, bending, stooping; occasional lifting up to 30 lbs. Equal Opportunity Employer Woodforest is an Equal Opportunity Employer, including Disability and Veterans. #J-18808-Ljbffr Woodforest National Bank